Top positive review
Great streaming box and best for the money!
By D. Solomon on Reviewed in the United States on May 27, 2018
I picked this up for my mother, along with a 1 year membership to Amazon Prime for Mother's Day. She's not very technical, so I wanted something that would be easy for her to use. At 74, she's a big terrified of new technology. She is intelligent and willing to learn something, of she finds interest in it. I thought this would be a good gift since she binges a lot of videos when she travels down to visit a couple times a year.I setup the device while she was visiting. I plugged her cable info into the first app and Amazon added it to a universal login for about 15 other apps we had already downloaded, which made setup a breeze. I added Netflix, Hulu and linked her Movies Anywhere account to Amazon. She was all set and used it for the rest of her visit. She just came back for my daughter's high school graduation and just raved about how she loves her FireTV and how easy it is to use.I have a Shield TV, Apple TV 4K (we got it for free) and a Roku on every TV. We just cut the cord and went with DirecTV NOW, which doesn't work on the Roku. We picked up a FireTV for the downstairs TV to use for DirecTV NOW. We have Amazon Prime, and it was a 1 day ship. My wife, who gets frustrated with just the TV remote, loves the FireTV. We have the Apple TV 4K in the bedroom and I find her going downstairs to watch TV because prefers the interface and finds it easier to use. I have to admit, the universal login is better than the Apple TV 4K, it has more apps and the interface is very intuitive. The speed is faster than the Rokus, but not as fast as the FireTV; it is close though. It also only shows recommendations for apps that we have installed, instead of the Apple TV, which will recommend paid streaming apps we don't want. I think we will be upgrading all of our Rokus to FireTV.
Top critical review
10 people found this helpful
Update to my original post of how bad this new 4K Ultra fire TV is.
By Nesko on Reviewed in the United States on November 7, 2017
This is not a fire Tv replacement as I was told when I called customer support to replace my old fire TV that died.No ethernet input port, it only works on wifi, not direct wired, so I can not use it because I only use wired connections.No usb port for more storage. READ BELOW FOR MY CUSTOMER SERVICE ODYSSEYCustomer support on this matter is non existent. The upper level support wants to hide behind their off shore personnel, who are nice and want to be helpful, but have no answers to easy questions that only the upper level support knows. Examples of those questions which I have not been able to get any answers.They claim to offer an ethernet dongle to solve my problem, but does this dongle just generates its own wifi signal, and got no answer!!!!Can this new fire device they have mis named a fire TV instead of a fire stick receive the gigabyte ethernet signal from my TV which is also wired to my network? No answers after over an hour on the phone waiting for the off shore people to talk to the person I want to talk to to get some real answers. Just talked to an off shore supervisor and he now says he can transfer me to a fire tv tech support person in the USA. Now on indefinite hold again.Finally got connected to a fire TV tech in the USA. I less than 5 minutes got all my answers and was still not satisfied with the resolution. Here is the scoop!No the new Fire device can not receive a signal from the ethernet cable on my TVThe ethernet dongle does not generate a wi fi signal, it is a device that connects to the New Fire Device ( I still refuse to all it a Fire TV and will explain why below) through the power connection on the Fire Device. It has its own power input that you connect the Fire Device power transformer to and another input for an ethernet cable, BUT IT IS NOT A GIGABIT Ethernet it is only 10/100. Really??? This new device is to stream 4K content from my Gigabit wired network thru this bottleneck that is 100 times slower. MAKES NO SENSE.This dongle is a bandaid for a bad design. I would love to talk to the brainchild of this new Fire device. I am not only a very satisfied user of the old fire TV devices, I install entertainment systems for a living and have recommended them to many customers.The fire stick, just like the chrome stick and roku stick have a very large market for the average users. The fire TV was an upgrade offering wired connections for wired homes, and for serious AV enthusiasts, and geeks who wanted to add apps not supported by amazon, and anyone who wanted to add storage via the USB input.This New Device and its advertising should read, WE HAVE ABANDONED THE FIRE TV, and now only offer this new Fire Stick on Steroids. As for those of you that still want a device that has the old functionality of the original Fire TV, we don't want your business. Please go elsewhere and do not bother us. Guess what, I will!more info about this new fire TV device. It has been two weeks now and the ethernet adapter is not yet left the warehouse or been produced so this device is still unusable to me.I got on the amazon TV forum and any one thinking of buying one of these new devices should know that it will only work with your TV all users who have home entertainment systems with surround speakers have no access to their speakers, particularly the center channel. Suggest you go to their forums and see for yourself before you buy.Seems pretty obvious this product is not ready for delivery to the public. I am astonished that this is happening with an amazon product. I have held them in high regard for a very long time. This and their completely horrible off shore customer service for this device is making worry that the amazon i thought was a model company is following in the footsteps of Del and other big corp who no longer value their customers time or intelligence, Shame on you amazon.Another one of my 2nd gen fine sticks is frozen and I can not even get support to understand it is not the one that went out three seeks ago. this one I paid for extended warrantee, and have no idea what they are going to do since I can even talk to anyone who understands.
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