Top positive review
15 people found this helpful
OOHHs and AAHHs like they just watched a magician disappear
By Castle on Reviewed in the United States on October 12, 2016
Three months ago, I purchased the Amazon Echo. It arrived on the same day my family left for an overseas vacation. For six weeks, it was just Alexa and me. What a great time. She played my audiobooks, my albums and my favorite podcasts. Every day, she provided me a daily news briefing and the weather forecast. I researched and tested the ever-growing list of skills developed for the Amazon Echo. For all of the uses we’ve enjoyed with our Amazon Echo, our home had not yet evolved into a Smart Home. Yesterday, we plugged in our TP-Link HS100 Smart Plug (2-Pack, HS100 KIT). Quickly and effortlessly, we connected the plugs to our Wi-Fi network with the Kasa App on our Samsung Galaxy GS7 phones. We plugged our living room lamp (the one in the farthest corner of the room) into the TP-Link HS100 Smart Plug. We first tested the plug with the Kasa App, then with the Amazon Echo. “Alexa, please turn on the living room lamp.” [Click] Oohhs and aahhs like they just watched a magician disappear… We tested the timer feature and created a lighting schedule. This particular lamp doesn’t have a dimming feature but the TP-Link HS100 Smart Plug does support dimming features both via the Kasa App and with Alexa. Now, we’re gearing up for next week’s release of the second generation Echo Dot. We’ve pre-ordered a six pack, so Alexa is in every bedroom in addition to our living room and kitchen. We’re going to purchase more TP-Link HS100 Smart Plugs to compliment the Echo Dots. We’ve checked our devices remotely using the simple and intuitive Kasa App. Devices can be turned on and off with just the tap of a power button image. Before you buy, you should note that the TP-Link HS100 Smart Plug works on a 2.4GHz WiFi signal, not a 5GHz signal. We have a dual band. The TP-Link HS100 Smart Plug is large, roughly the width of a pool ball. We’re using our plugs with the Belkin 7-Outlet SurgeMaster Home Series Surge Protector and recommend you use a similar device. (We posted a picture with the TP-Link HS100 plugged directly into the wall, so you can see its size relative to the outlet.) Rating: Five stars
Top critical review
37 people found this helpful
Not able to set up remote access - Problem solved! (in spite of KASA useless/terrible tech support)
By Renie on Reviewed in the United States on January 22, 2017
I am updating my previous review, and, leaving it here following this update, in order that it might help someone else if they happen to have the same problem I encountered. I increased my star rating to a 3 from a 1, and it might have been a 5 had I not had this issue to start; (negative 1 star is still appropriate for customer service, they are useless). I solved the problem described in the previous review, by going back to a basic computer & app troubleshooting approach: I 'deleted' the device from the KASA app on my phone, restarted my phone, and added the plug again to the app; I did not have to unplug the plug, first. Problem solved. Wish I had tried that first, but hope it helps someone else, if they encounter this problem. the following is my first review: " I don't know if I received a returned item or not - I followed all the steps in the KASA app, and can turn it on and off via my phone, no problem - but then.... I tried to set it up for remote access, and got a message "the device is bound to another user account .... you can perform factory reset to remove account association" - what???!!! User support is terrible. chat and hotmail. They said that I needed to 'unbind' the account. And, it will take a few days! I was asked to give them all this info: " We need the S/N number and MAC address of your plug, and please provide us the username for your TP-LINK cloud account and your region. We will unbind it on our cloud server. Then you can bind it to your account." Isn't this ridiculous?? The 'hotline' support agent said I could download a fix for the app from the website, but had to do it from my pc. without any explanation as to why. I'm guessing it has something to do with my router?? she sent me a link, guess I'll try it."
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