Top positive review
12 people found this helpful
Charge 2 is the best version of fitbit I've had...
By LaLa on Reviewed in the United States on February 7, 2018
I've had a long history with Fitbit. I think it started around 2012 or 2013. I've been them a while. And a lot of it hasn't been that pleasant. It all began with the Fitbit Flex. Luckily I took out a extended warranty on it when I purchased it through Amazon because it suddenly died when it was just over a year old. In addition, even before that flex died, I had problems. They touted back then that you could shower with the Flex yet the band disintegrated after a few months. My extended warranty hadn't kicked in yet and fitbit's customer service wasn't exactly that friendly about it. I had to jump through a lot of hoops to get them to replace that band. Then, when the Fkex completely died, I was able to get a new flex. I figured that it would last a while especially if I didn't get it near any water . But it was just under a year old when it died. I never showered with it or got it around water either. It just didn't hold up. Then, after that I bought the Charge HR. It didn't have a removable band and once again the band begin to disintegrate and it was only around 6 months old when that started happening. I tried to put it back together with Gorilla Glue and it looked so tacky that I was ashamed to wear it - especially at work. Why do have I stayed with Fitbit so long? I'm not really sure. I know that there are a lot of great trackers out there now but I guess because Fitbit was the first tracker I've owned and loved, I stayed with them. They were among the first to introduce technology that really motivated you to get up and move. Whole social networking Community spring up around the Fitbit. And for me personally, it motivated me for the first time in years! When I first got it I was quite overweight and I began getting 10000 plus steps everyday. Even on days when I worked late and I wasn't able to hit the walking trail or the treadmill, if I was close to that step goal I would jog around in my house and go up and down my stairs to hit that goal! I was so stoked when that buzzer would go off on my wrist indicating that I had reached my step goal for the day! And even motivated me to stop looking for the closest parking spot at the grocery store just so that I could get in more steps! It definitely wasn't your mother's old fashioned pedometer. Also, I've been with them since 2012/2013 and I have a history on their app of Lifetime miles and I didn't want to lose that. I guess it's just blind loyalty. That's not my typical style and for all that I've been through with them, it's kind of undeserved. But fast forward to today and I'm kind of glad that I hung in there with them. I love the Charge 2! I love the replaceable bands. I love that you can buy quality bands at a reasonable price that look like jewelry without having to go through the Fitbit company. (Remember back when the Fitbit Flex was new and you could only buy replacement bands from Fitbit that were ridiculously priced and in order to get the basic black, you always had to buy some extra colors that you didn't want in a 3-pack because the price of the black band alone was almost as much as the three pack. Then, other companies started making them and selling them on Amazon in all kinds of cool colors and designs at cheap prices. Unfortunately, as soon as I bought a whole slew of them, the second Fitbit Flex died and I was stuck with them.) I love the new charger style as well. With the Charge hr, sometimes the Fitbit would just fall right off of the charger. I would put it on to charge overnight and wake up thinking my Fitbit was charged and ready to go only to find out that it was dead. With this little clamp, it stays right in place. I love the extended battery life that the Charge 2 has and all of the reminders about getting up to walk. I'm really enjoying it and I'm hoping and praying that this investment holds up. I hope it lasts longer than a year. If it doesn't I will update my review!) So far, I think this is the best version yet!
Top critical review
6 people found this helpful
I WANT MY MONEY BACK. BROKE EASILY AND DEFECTIVE. HAD TWO!
By Pamkim on Reviewed in the United States on December 5, 2017
My first Charge 2 was wonderful until it stopped reading my HR correctly after 5 months. My Charge 2 would tell me that my HR was 130+ when I was sitting or not even wearing it. On top of that, the wristband broke around the same time. I contacted support and they tried to fix the problem by having me restart my Fitbit however it did not work. Customer support was nice enough to offer me a replacement after going back and forth a few times. Unfortunately the replacement Fitbit sent me was defective. I put the Fitbit on and tighten the wristband and position the Fitbit to the correct spot on my wrist but the Fitbit would not pickup my HR. After a few hours it started to read my HR however the reading was completely off. I took the Fitbit off and it continued to give me an outrageously high HR. It said my HR was 150 when I was just sitting or not wearing it. That's riduculous! I tried resetting the Fitbit many times but it did not solve the problem. I ended up wearing the Fitbit for a few months to see if it was just a one time fluke (I was also too lazy and feeling too frustrated to contact customer support AGAIN). Unfortunately the Charge 2 continued to read my heart rate incorrectly. To add onto the problem, this new Fitbit would think I'm walking when I'm just driving. I understand that most Fitbit will do this sometimes but mines was doing it all the time! No way I walked closed to 10000 steps each day. I've been lazy as F and I've been doing a lot of sitting these past few months LOL. I finally found some free time today and hollered at customer service. They asked me to reset my Fitbit, so I did, but as I was doing so, my Fitbit battery suddenly drained and my Fitbit died. WHAT? After waiting for my Fitbit to come back to life the rep asked me to fire up the app and sync my Fitbit to the app. We tried 5 times and even reset the app but it didn't work. UGH this is now the FOUTH issue I'm having with this Charge 2. What a nightmare. The rep quickly offered me a 50% discount for a new device or get my Fitbit Charge 2 replaced. NO WAY was I willing to get a THIRD Charge 2 and risk having to go through the headache of contacting customer service again if my THIRD Fitbit turns out to be defective too. I pestered the rep to see if she could give me a better discount, refund me, or give me credit to upgrade to a better model. Sadly, the rep and the supervisor did not have the power to offer me a better deal. *When I asked for a refund or credit for a better model, the rep responded with this: "I really understand your frustration Kimberly, however please be assured that our product team is constantly working to ensure that our products go through rigorous testing so that they can last and endure as expected." LIES! Obviously Fitbit doesn't tell well enough if I've received two defective Charge 2. *I asked if my warranty will be extended if I obtain a THIRD Charge 2: Rep - If the device is out of warranty we will be unable to replace it and we may offer a discount to purchase a new device. Rep - I understand your concern Kimberly, but if you decide to use the 50% discount to make a upgrade the new device will have a new warranty. Rep - When you receive a replacement device, the replacement device has 30 days of warranty or the remaining of the original warranty. Rep - So if the device fails which is not something that we expect to happen you have 30 days from the moment that the device is received in order to contact us again and get a replacement if necessary. Sigh, this offer is not good enough. I wonder if I can sue for giving me a headache if my THIRD Fitbit also turns out to be defective... *I then inquired about what happens if I have to claim a FOURTH Fitbit? Me: would I qualify for a different model at that point Me: or just another 50 % off discount Rep: That would be a very unusual situation Kimberly and to answer your question, the amount of replacement devices that you receive does not makes you applicable for a free upgrade since that is a program that we don't have at the moment. Me: Is it unusual that I received two fit bits that do not work Me: Or is this fairly common Rep: The reason is that the two devices that you have received failed in different areas Kimberly. Even this is not an expected situation. Uh huh.... *Lastly, I asked if I will be sent a refurbished Charge 2 if I choose the replacement option: Rep: Depending on available inventory, we sometimes issue factory-certified refurbished products as warranty replacements. These are typically products that were returned to Fitbit unused for reasons like wrong size and wrong color. Me: Well that's not good Rep: In most cases however, warranty replacements are brand new products that we package without accessories for easier shipping. Me: how Do I guarantee that I get a NEW one Rep: Since that depends on the warehouse Kimberly we have no control about if a new or factory-certified refurbished device will be sent. I really wished Fitbit had a better buyer protection plan for unfortunate people like me. If you're reading this Fitbit, I would really like my money back or an upgrade to the Blaze or Ionic.
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