Top positive review
24 people found this helpful
BEST GET FIT INVESTMENT for those who want to monitor themselves to lose or gain weight
By Greatitems2buy on Reviewed in the United States on January 9, 2017
First time ever to purchase a FitBit of any kind. I decided after researching I wanted a larger screen and switchable straps and easy to use. BEWARE THERE ARE TWO DIFFERENT SIZES STRAP (SMALL WRIST TO LARGE WRIST) I have smaller wrist so I have the smaller size. Doesn't matter which smartphone or PC uses. I used my Android and Laptop to view, adjust and do whatever I want. You can chose which wrist you want it on on the setting. Your Dominant arm I chose the right arm. Some chose the left. I bought a screen protector due to easy to scratch (Illumishield 2ct) (There are much more varieties of screen protectors and lot more than 2 ct go with what customer are saying positive reviews). Once you get it you have to charge it first than first time I use it I had to turn the watch to the bottom of my wrist due to the size of it & can be uncomfortable first time wearer. Only have it to 6 notch on my strap. On my Android I can change whatever I want. I did try to wear it while I slept and it was tight therefore I got a swelling on the bottom of my wrist just because I had it too tight. 6 notch so I took it off a the whole day break from using it and the next day my wrist was back to normal. I now just wear it to 5th notch and I do not care to monitor my sleeping pattern ( If you plan on monitoring your sleep pattern lighten notches from the strap Its pretty cool features tells u how many times I am restless and wakeup ). It is now much more comfortable wearing it on the top of my wrist and no longer get the swelling. So don't freak out that just allergic reaction to having it too tight . Some people have gotten rashes of because of the plastic strap I haven't had that yet because I am not allergic to plastic. They do say to take care of it clean it and give your wrist a break and not wear it all day long also if you feel your not going to be active one day just don't wear it at all (mostly due to bad weather or too sick). There a charger that charge to your Laptop or some sort of plug in you. need to buy separate in order for it to charge. The screen protector that sometime you see when you first get this you don't need to get that one I got one that was low affordable(Illumishield 2ct) had a lot of positive reviews and only two surface protection screen and very easy to put on by watching youtube video. I enjoy the GPS feature in which you can setup walking, Running or hiking and Just click go and the exercise I don't watch it just put it in my pocket and when I come back from my walk I stop it and tells me how long and mapped out where and also maps your pace and how many calories burn it's a cool feature. You can manual put in your walking strides or if you are like me just let the Fitbit Charge 2 do it for you because my walking changes especially if you are in the winter season and the roads/ woods aren't too great. I love the different cardio but I wish they had the Stairmaster selection so I put that under workout because basically it does your heart. I also timed myself at weights and any other cardio workout at the gym it tells me everything from heart rate to how much I burn and so much more. You can chose how many days you want to workout and how many steps and water intake ( water couldn't figure that one out had to check other site to find out how much water I was to take in) and food intake and heart rate, weigh in and how much you want to weigh and so much more. I get plenty of fun badges that tells me I succeeded in making it to 10,000 steps and other successful achievement. They offered Friends challenge and FB other social Platform to show off your success I don't participate that. They offered workout video on your smartphone I have yet to use that feature. There a relax mode you can chose to do 5 or 2 mins breathing inhale and exhale for those who are stress out. Also notification for your texting on your phone. Your fitbit charge 2 will let u see incoming text you can shut it off. Touch screen is very easy to use I watched Youtube and witness a lot of people showing how to use and what you can get out of it. Very interesting and I do not regret my purchase. Another thing on Prime its cheaper than in the local store and if you have Amazon Reward card and rack up a lot of points you can use that and gets lower price than ever. Of course gift-cards you get works too.. I didn't bother with warranty I read other people's comments about it and found the warranty not worth it there already a one year on it and I can just go on to the fitbit site and extend it a little longer. It arrive on time came in a box and protective. I chose black because it matches everything. I can switch it down the road to whatever I want and they offered leather for those who want to take it classier or just causal and many other different colors. This watch isn't water proof but that fine I don't wear watches in the water anyways & protective by my sleeves of my jacket. U can adjust to making u move all the time I don't let it control me yet so I decided when I want to move take it off and I do try to get 10,000 steps ( adjust the steps to less or more) even though it winter time and like 19 or low digit degree out there I just walk inside go to the gym and go up my many different stairs.. Good luck to those who are interested in buying first time wearer or upgrading to something different you will not regret it!! So far I only had it beginning of this year Jan 2nd 2017 and now this is my 9th 2nd week of use. I am so far very happy with the progress. I am still learning everyday about what my fitbit charge 2 can do for me.
Top critical review
6 people found this helpful
I WANT MY MONEY BACK. BROKE EASILY AND DEFECTIVE. HAD TWO!
By Pamkim on Reviewed in the United States on December 5, 2017
My first Charge 2 was wonderful until it stopped reading my HR correctly after 5 months. My Charge 2 would tell me that my HR was 130+ when I was sitting or not even wearing it. On top of that, the wristband broke around the same time. I contacted support and they tried to fix the problem by having me restart my Fitbit however it did not work. Customer support was nice enough to offer me a replacement after going back and forth a few times. Unfortunately the replacement Fitbit sent me was defective. I put the Fitbit on and tighten the wristband and position the Fitbit to the correct spot on my wrist but the Fitbit would not pickup my HR. After a few hours it started to read my HR however the reading was completely off. I took the Fitbit off and it continued to give me an outrageously high HR. It said my HR was 150 when I was just sitting or not wearing it. That's riduculous! I tried resetting the Fitbit many times but it did not solve the problem. I ended up wearing the Fitbit for a few months to see if it was just a one time fluke (I was also too lazy and feeling too frustrated to contact customer support AGAIN). Unfortunately the Charge 2 continued to read my heart rate incorrectly. To add onto the problem, this new Fitbit would think I'm walking when I'm just driving. I understand that most Fitbit will do this sometimes but mines was doing it all the time! No way I walked closed to 10000 steps each day. I've been lazy as F and I've been doing a lot of sitting these past few months LOL. I finally found some free time today and hollered at customer service. They asked me to reset my Fitbit, so I did, but as I was doing so, my Fitbit battery suddenly drained and my Fitbit died. WHAT? After waiting for my Fitbit to come back to life the rep asked me to fire up the app and sync my Fitbit to the app. We tried 5 times and even reset the app but it didn't work. UGH this is now the FOUTH issue I'm having with this Charge 2. What a nightmare. The rep quickly offered me a 50% discount for a new device or get my Fitbit Charge 2 replaced. NO WAY was I willing to get a THIRD Charge 2 and risk having to go through the headache of contacting customer service again if my THIRD Fitbit turns out to be defective too. I pestered the rep to see if she could give me a better discount, refund me, or give me credit to upgrade to a better model. Sadly, the rep and the supervisor did not have the power to offer me a better deal. *When I asked for a refund or credit for a better model, the rep responded with this: "I really understand your frustration Kimberly, however please be assured that our product team is constantly working to ensure that our products go through rigorous testing so that they can last and endure as expected." LIES! Obviously Fitbit doesn't tell well enough if I've received two defective Charge 2. *I asked if my warranty will be extended if I obtain a THIRD Charge 2: Rep - If the device is out of warranty we will be unable to replace it and we may offer a discount to purchase a new device. Rep - I understand your concern Kimberly, but if you decide to use the 50% discount to make a upgrade the new device will have a new warranty. Rep - When you receive a replacement device, the replacement device has 30 days of warranty or the remaining of the original warranty. Rep - So if the device fails which is not something that we expect to happen you have 30 days from the moment that the device is received in order to contact us again and get a replacement if necessary. Sigh, this offer is not good enough. I wonder if I can sue for giving me a headache if my THIRD Fitbit also turns out to be defective... *I then inquired about what happens if I have to claim a FOURTH Fitbit? Me: would I qualify for a different model at that point Me: or just another 50 % off discount Rep: That would be a very unusual situation Kimberly and to answer your question, the amount of replacement devices that you receive does not makes you applicable for a free upgrade since that is a program that we don't have at the moment. Me: Is it unusual that I received two fit bits that do not work Me: Or is this fairly common Rep: The reason is that the two devices that you have received failed in different areas Kimberly. Even this is not an expected situation. Uh huh.... *Lastly, I asked if I will be sent a refurbished Charge 2 if I choose the replacement option: Rep: Depending on available inventory, we sometimes issue factory-certified refurbished products as warranty replacements. These are typically products that were returned to Fitbit unused for reasons like wrong size and wrong color. Me: Well that's not good Rep: In most cases however, warranty replacements are brand new products that we package without accessories for easier shipping. Me: how Do I guarantee that I get a NEW one Rep: Since that depends on the warehouse Kimberly we have no control about if a new or factory-certified refurbished device will be sent. I really wished Fitbit had a better buyer protection plan for unfortunate people like me. If you're reading this Fitbit, I would really like my money back or an upgrade to the Blaze or Ionic.
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