Asus Wireless AC Dual Band WiFi Router (Open Box)

It's been a while since I've written a review, but wanted folks to know that ASUS routers - or at least the ASUS RT-AC1900 WiFi router -is 100% BROKEN. It may have been over several weeks or even months where my Internet first started to act 'wonky' (delays, hangups, dropped connections), but starting in earnest last week, things went south in a hurry. Tracked it to HUGE latency numbers - to the router's OWN hosted gateway. Every router gateway that I have ever pinged is <1ms. Not this one - sometimes 1ms, sometimes 2,400ms - completely inconsistent - unless you have load or a production support maintenance (apparently) when all traffic fails 100%. Yes, ASUS uses a redirect for web management of this router, but they apparently redirect EVERY access attempt including simple ICMP pings. This served to not only intermittently fully break my Internet access, but also broke access to connected devices WITHIN MY WALLS. Before you think I have it out for ASUS, I do not. In fact, the ASUS replaced a different router solution, and - before I knew what was going on - I even bought a replacement same-model ASUS. If you bought this or any ASUS that redirects its management page, test directly connected to the cablemodem first, before chasing your tail. This will tell you whether your ISP is fine. Mine was. So was my cablemodem. Nope, this problem is CONFIRMED 100% pure ASUS. The best part? ASUS is not ADMITTING they have a problem - not in response to a warranty ticket, not Twitter and not their blogs or any tech news outlet for that matter. Just that they are still “looking into a latency issue” - going on 2 weeks now. Add very poor support for anyone beyond Level 1 phone jockey - the latter has done nothing but ask for the same info already provided and stalled for another 24-48 business hours - thrice - and you have a losing solution that will put you into fits blaming your ISP or cable modem, and possibly put YOUR small business OUT of business, similar to how mine was affected. Put in another manufacturer's router this afternoon. Boom, back to normal: consistent low latency gateway pings, consistent Internet and connected device performance and SANITY. I have run a home network for over 20 years and have been in IT for even longer than that and would not be writing this review if it were not 100% my experience. My opinions are my own. Thanks for reading.