Top positive review
240 people found this helpful
"Printer Offline" Is Usually NOT a Problem With the PRINTER
By servalan on Reviewed in the United States on December 9, 2018
I'm (re)writing this review in the hope that it may help some of the folks out there who have struggled with the "Printer is offline" error message in Windows without much success. One post I ran across in an online support group said he had tried three different 7740 units and all gave the same error message and that HP tech support was useless. I'm sure that's probably true. I struggled with the same issue after a new wireless installation and it came close to driving me nuts. I seriously thought about sending the printer back, but the fact that the online poster had tried three different units gave me pause. The likelihood of three identical machines all being hardware defective in the same exact way is pretty darn small. If you're lucky, the problem may be as simple as unchecking the "Use printer offline" box. Go to "Control Panel," "Devices and Printers," right click the HP 7740, click "See what's printing," then click "Printers" at the top of the next window and uncheck "Use Printer Offline." But if you're unlucky, like I was, "Use Printer Offline" won't be checked anyway. Don't panic. While I offer no guarantees that what I've written below will help and take no responsibility for any damage you may do to your setup trying to follow my advice, it may again be helpful for some people's situations, even for folks with a different printer. Let’s think about what “Printer Offline” really means. As many have said it doesn’t mean the printer is “off” or won’t print a test page from the control screen. What it means is that Windows can’t find it. There are at least two possible reasons for this. One is that you have a driver conflict with a different printer. You may not even think you have another printer installed, but because of how Windows operates you may. Another cause may be that Windows can’t find your printer where it thinks it should be because of how your router is assigning your printer’s wireless (IP) address. I suspect this is an even more common problem but has a fairly straightforward though involved solution. The LEAST likely cause is a hardware defect. As the example above shows, the likelihood that three identical units are all defective in the same way is practically nil. It is almost always a problem with Windows “finding” the printer, that is to say, software communication issues, not with the printer itself. OK – apologies for the length of this in advance. In the case of a driver conflict – which I had, unbeknownst to me – I found the conflict when I right clicked on "Printer Properties" in "Devices and Printers (in Control Panel)," and then clicked the "Ports" tab. There to my surprise was an HP driver installed for the HP Envy, even though I'd never had the Envy connected to this computer. (It was left over from cloning the boot drive from another OS.) The 7740 was listed as the default printer, but the Envy driver had the TCP/IP port and was “online.” The Envy seemed to be confusing the OS into thinking that the Envy should be online and the 7740 shouldn't be. The immediate solution there was to delete ALL the printer drivers (including the 7740) from the machine. (You can't delete MS XPS or Adobe PDF but that's OK.) You can try just deleting every printer listed in "Devices and Printers" by right clicking them and choosing "Remove Device," but you may need to use an uninstall program or go into the Windows Registry - which is NOT for novices. (Basically DON'T if you don't know exactly what you're doing and aren't prepared to reinstall your whole OS. Fair warning!) Deleting drivers isn't always easy, but again, the error message is probably not caused by a problem with the 7740 hardware itself. As other sites describe, I then manually reset the 7740 unit by unplugging it while it was still powered on, waiting 60 seconds, and plugging it in again. It powered on automatically. Once I did that, I reinstalled the 7740 drivers MANUALLY in "Devices and Printers" using the "Add Printer" button. (It's usually the best way to do a wireless printer install anyway.) The OS found the 7740 using the TCP/IP port (the TCP/IP connection - always best), and it all worked fine – for a time. That’s when I discovered the second likely cause for the “Printer Offline” error message. Even though I no longer had driver conflicts, Windows still often lost track of the wireless address (the IP address) of the 7740. Why would Windows do that? Let me explain. Modern routers assign IP addresses to any device that connects to your wireless network automatically by a protocol called DCHP. Before DCHP, routers assigned addresses the way you get a social security number: each person gets her own unique number and no one else has it. Good enough. But because there can be so many devices connected to a home network, and also because as devices turn off and on they disconnect from and then reconnect to the network, DCHP will REUSE addresses from a disconnected device for a NEW device that connects (or an old device that reconnects), even if a device that reconnects had a different address before. Or it may get an entirely new address. Whatever. This means that when your printer “goes to sleep” to save energy and thus disconnects from the network, when you go to wake it up to print something later, the DCHP router will give it a DIFFERENT IP address from the one it first had, but Windows, bless it, will still try to find the printer at its old IP address. And if it can’t, which it often can’t, Windows will conclude that your printer is “offline” and refuse your new print job. It’s the equivalent of the Post Office “Moved. No Forwarding Address.” (DCHP is fine for most devices but for whatever reason doesn’t play well with many printers.) Again, this isn’t the printer’s fault, though it is to some degree the manufacturer’s fault, since they don’t tell you how hard it can be to make a solid wifi connection for a printer to a network. “Just put your install CD in your CD drive and…” Yeah no. So how to fix? Well it can be intense but it’s been working for me for several days now, fingers crossed. First, go to your router’s admin program. It will have an address like 192.168.0.1 (Read the router manual.) Type the address into your browser (the periods are important). You’ll need the userid and password for the router, something like “admin” “admin1” depending on model. Check the manual. Go into your router IP address settings – maybe on a tab like "LAN settings" (manual will show). This tab will show the router’s starting IP address setting – the numerically lowest address the router will assign to a device – and the highest IP address setting – the highest numerical address a router will assign. These will typically be something like 192.168.0.2 and 192.168.0.255. See photo. Change the last three digits for the highest setting to any lower number – for simplicity’s sake say 250. Apply the change. Leave the router admin window open for now. Go to your printer’s settings screen on the 7740 and locate the printer IP address, again something like 192.168.0.xxx. Type that into a new window in your browser too. You’ll then get the 7740 internal settings screen in your browser window. Go to Networking, Wireless, and IPv4 addresses. Deselect “Automatic IP” or “DCHP” and select “Manual IP.” In the actual address space type in the first three segments of the numerical sequence you typed above, and then “251 (or 252 or 3 or 4)” for the last segment. See photo. Hit Apply/Save. Also, on the “Network” tab choose “Network Protocols.” “Check IPV4 Only” and “Apply.” Ok. A few more steps. Go back to your router window to the LAN settings page. If you’re lucky, your router will have a setting that lets you MANUALLY assign an IP address to a device. See photo. (Can’t help you here if you’re not.) Get your MAC address for your printer from the printer settings “General Summary” page. See photo. Type that address into the “New Device” or whatever space on your router manual assignment page. The IP address should come up automatically. See photo. Exit your router setup. Go back to your 7740 settings. Go to “Network” “Advanced Settings” “Microsoft Web Services.” Uncheck everything. See photo. Go back to HP 7740 in “Devices and Printers” and delete it by right clicking “Remove device.” Next go to “Add Printer” on the “Devices and Printer” page on the upper bar, and choose “Add network printer.” The wizard will search and should find the 7740 at the IP address you just assigned it, 192.168.0.251 or you can enter it manually. (Remember, use the first three segments that your printer settings panel says, not this example.) Go with “Use the current driver” or you may need to select the manufacturer and then the specific printer. No worries. When you get to “Print Test Page,” click it. Your page should print, your printer now has a PERMANENT IP address so Windows should never lose track of it again and thus should never say it is “Offline.” The reason this is so involved is why printer manufacturers don’t want to tell you to do all this to install a wifi printer. And in many cases they don’t need to. But in other cases they do. This is also called “setting a static IP address.” There are simpler procedures on the web but they didn’t work for me. “Howtogeek.com” and “linerarthoughts.co.uk” are the main sources if you run into difficulties. Again, when so many people are having the same problem it usually isn’t the hardware. Hope this helps. Please comment if you find mistakes. Best of luck!
Top critical review
141 people found this helpful
Worst printer I ever bought - Returned!
By MD on Reviewed in the United States on December 31, 2016
There were pretty much nothing but unpleasant surprises with this printer. The installation was a nightmare. HP wants the user to install over the web. Fine, except it cannot find the installation software to download. I then used the included optical media to install the printer drivers and software. While I could ping the printer on the network, access the printer's internal web server and print a test page from there, it wouldn't print a test page from Windows 10 nor from Word. So, I uninstalled everything and found the installation software on HP's web site. It still would not print. After hours of wasted time and research, I found an obscure article that said the user needs to change the security settings on the Windows temp file. I did that and it printed. Finally. I've set up at least 50 printers in my career. No other printer I've ever seen, including the other three HP printers I own have this problem. Then, setting up the fax, it told me that I have the wrong telephone cable. What? It is a standard phone cable, with an RJ-11 jack on each end. It turns out that I can actually fax just fine - the software is messed up. Loading 11 x 17 paper requires the user to expand the paper tray and when inserted, it sticks out a full three inches - HP doesn't show that in any of its product literature, of course, because it looks terrible and lets dust into the tray. The LED touch screen is tiny, under 3 inches diagonally and difficult to use because everything is so small. There is plenty of room for a decent sized screen. The 8620 printer has a much larger screen and is very usable. The lid for the scanner is so thin and flimsy that I think it is broken every time I lift it. The product basically works, but is just horrible to use. I really hate it and am not sure whether I will keep it or not. Updated review. I tried to use the printer's scheduling firmware to turn it off at night on schedule, or after X hours of non-usage. The printer put out an error message that a telephone cord is attached to the printer and it would not accept faxes if it is powered off. Duh. It wouldn't print or copy either it if it powered off. I tried to contact HP support. They only offered Chat or Tweet. After the usual five minute delays between each question and having to repeat everything I wrote, because the bot or person simply puts "I understand that you ..., is that correct?" 30 minutes went by with nothing to show for it. I said that I need to speak with a person. The agent gave me a phone number which told me to go back to the web site. Eventually, after many attempts, I finally got through to a support person who said that there is no way to make the printer power down using the built-in features, if there is a phone line attached. That did it. I returned the printer to Amazon. HP's support, as bad as it was, since the spin-off, is now even worse, and their products, as bad as they were, are now abysmally poor quality. I feel lucky to have such a bad experience right away, so that I could get my money back. The two "premium" laptops I bought from HP both had hinges break right after the warranty expired. I doubt that I will ever buy anything from HP again.
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"Printer Offline" Is Usually NOT a Problem With the PRINTER
By servalan - Reviewed in the United States on December 9, 2018
Verified Amazon Purchase
I'm (re)writing this review in the hope that it may help some of the folks out there who have struggled with the "Printer is offline" error message in Windows without much success. One post I ran across in an online support group said he had tried three different 7740 units and all gave the same error message and that HP tech support was useless. I'm sure that's probably true. I struggled with the same issue after a new wireless installation and it came close to driving me nuts. I seriously thought about sending the printer back, but the fact that the online poster had tried three different units gave me pause. The likelihood of three identical machines all being hardware defective in the same exact way is pretty darn small. If you're lucky, the problem may be as simple as unchecking the "Use printer offline" box. Go to "Control Panel," "Devices and Printers," right click the HP 7740, click "See what's printing," then click "Printers" at the top of the next window and uncheck "Use Printer Offline." But if you're unlucky, like I was, "Use Printer Offline" won't be checked anyway. Don't panic. While I offer no guarantees that what I've written below will help and take no responsibility for any damage you may do to your setup trying to follow my advice, it may again be helpful for some people's situations, even for folks with a different printer. Let’s think about what “Printer Offline” really means. As many have said it doesn’t mean the printer is “off” or won’t print a test page from the control screen. What it means is that Windows can’t find it. There are at least two possible reasons for this. One is that you have a driver conflict with a different printer. You may not even think you have another printer installed, but because of how Windows operates you may. Another cause may be that Windows can’t find your printer where it thinks it should be because of how your router is assigning your printer’s wireless (IP) address. I suspect this is an even more common problem but has a fairly straightforward though involved solution. The LEAST likely cause is a hardware defect. As the example above shows, the likelihood that three identical units are all defective in the same way is practically nil. It is almost always a problem with Windows “finding” the printer, that is to say, software communication issues, not with the printer itself. OK – apologies for the length of this in advance. In the case of a driver conflict – which I had, unbeknownst to me – I found the conflict when I right clicked on "Printer Properties" in "Devices and Printers (in Control Panel)," and then clicked the "Ports" tab. There to my surprise was an HP driver installed for the HP Envy, even though I'd never had the Envy connected to this computer. (It was left over from cloning the boot drive from another OS.) The 7740 was listed as the default printer, but the Envy driver had the TCP/IP port and was “online.” The Envy seemed to be confusing the OS into thinking that the Envy should be online and the 7740 shouldn't be. The immediate solution there was to delete ALL the printer drivers (including the 7740) from the machine. (You can't delete MS XPS or Adobe PDF but that's OK.) You can try just deleting every printer listed in "Devices and Printers" by right clicking them and choosing "Remove Device," but you may need to use an uninstall program or go into the Windows Registry - which is NOT for novices. (Basically DON'T if you don't know exactly what you're doing and aren't prepared to reinstall your whole OS. Fair warning!) Deleting drivers isn't always easy, but again, the error message is probably not caused by a problem with the 7740 hardware itself. As other sites describe, I then manually reset the 7740 unit by unplugging it while it was still powered on, waiting 60 seconds, and plugging it in again. It powered on automatically. Once I did that, I reinstalled the 7740 drivers MANUALLY in "Devices and Printers" using the "Add Printer" button. (It's usually the best way to do a wireless printer install anyway.) The OS found the 7740 using the TCP/IP port (the TCP/IP connection - always best), and it all worked fine – for a time. That’s when I discovered the second likely cause for the “Printer Offline” error message. Even though I no longer had driver conflicts, Windows still often lost track of the wireless address (the IP address) of the 7740. Why would Windows do that? Let me explain. Modern routers assign IP addresses to any device that connects to your wireless network automatically by a protocol called DCHP. Before DCHP, routers assigned addresses the way you get a social security number: each person gets her own unique number and no one else has it. Good enough. But because there can be so many devices connected to a home network, and also because as devices turn off and on they disconnect from and then reconnect to the network, DCHP will REUSE addresses from a disconnected device for a NEW device that connects (or an old device that reconnects), even if a device that reconnects had a different address before. Or it may get an entirely new address. Whatever. This means that when your printer “goes to sleep” to save energy and thus disconnects from the network, when you go to wake it up to print something later, the DCHP router will give it a DIFFERENT IP address from the one it first had, but Windows, bless it, will still try to find the printer at its old IP address. And if it can’t, which it often can’t, Windows will conclude that your printer is “offline” and refuse your new print job. It’s the equivalent of the Post Office “Moved. No Forwarding Address.” (DCHP is fine for most devices but for whatever reason doesn’t play well with many printers.) Again, this isn’t the printer’s fault, though it is to some degree the manufacturer’s fault, since they don’t tell you how hard it can be to make a solid wifi connection for a printer to a network. “Just put your install CD in your CD drive and…” Yeah no. So how to fix? Well it can be intense but it’s been working for me for several days now, fingers crossed. First, go to your router’s admin program. It will have an address like 192.168.0.1 (Read the router manual.) Type the address into your browser (the periods are important). You’ll need the userid and password for the router, something like “admin” “admin1” depending on model. Check the manual. Go into your router IP address settings – maybe on a tab like "LAN settings" (manual will show). This tab will show the router’s starting IP address setting – the numerically lowest address the router will assign to a device – and the highest IP address setting – the highest numerical address a router will assign. These will typically be something like 192.168.0.2 and 192.168.0.255. See photo. Change the last three digits for the highest setting to any lower number – for simplicity’s sake say 250. Apply the change. Leave the router admin window open for now. Go to your printer’s settings screen on the 7740 and locate the printer IP address, again something like 192.168.0.xxx. Type that into a new window in your browser too. You’ll then get the 7740 internal settings screen in your browser window. Go to Networking, Wireless, and IPv4 addresses. Deselect “Automatic IP” or “DCHP” and select “Manual IP.” In the actual address space type in the first three segments of the numerical sequence you typed above, and then “251 (or 252 or 3 or 4)” for the last segment. See photo. Hit Apply/Save. Also, on the “Network” tab choose “Network Protocols.” “Check IPV4 Only” and “Apply.” Ok. A few more steps. Go back to your router window to the LAN settings page. If you’re lucky, your router will have a setting that lets you MANUALLY assign an IP address to a device. See photo. (Can’t help you here if you’re not.) Get your MAC address for your printer from the printer settings “General Summary” page. See photo. Type that address into the “New Device” or whatever space on your router manual assignment page. The IP address should come up automatically. See photo. Exit your router setup. Go back to your 7740 settings. Go to “Network” “Advanced Settings” “Microsoft Web Services.” Uncheck everything. See photo. Go back to HP 7740 in “Devices and Printers” and delete it by right clicking “Remove device.” Next go to “Add Printer” on the “Devices and Printer” page on the upper bar, and choose “Add network printer.” The wizard will search and should find the 7740 at the IP address you just assigned it, 192.168.0.251 or you can enter it manually. (Remember, use the first three segments that your printer settings panel says, not this example.) Go with “Use the current driver” or you may need to select the manufacturer and then the specific printer. No worries. When you get to “Print Test Page,” click it. Your page should print, your printer now has a PERMANENT IP address so Windows should never lose track of it again and thus should never say it is “Offline.” The reason this is so involved is why printer manufacturers don’t want to tell you to do all this to install a wifi printer. And in many cases they don’t need to. But in other cases they do. This is also called “setting a static IP address.” There are simpler procedures on the web but they didn’t work for me. “Howtogeek.com” and “linerarthoughts.co.uk” are the main sources if you run into difficulties. Again, when so many people are having the same problem it usually isn’t the hardware. Hope this helps. Please comment if you find mistakes. Best of luck!
Excellent wide format with incredible price point
By Amazon buyer - Reviewed in the United States on April 20, 2025
Verified Amazon Purchase
Ok. This is a big boy. But the size supports the output. I needed a wide format printer and this comes set up with a tray to feed up to 11x17. Not hand feed in the back - but from the tray. It easily feeds 68lb photo paper. Colour is vibrant and the speed is crazy. My Epson ET8550 crawls compared to it. It is also very quiet. Whisper really compared to my Epson. I paid double the cost for the Epson because I didn’t know this printer existed I am very happy that it is Instant Ink. Epson’s eco tank is so affordable so I am glad that this will be too. Setup was a cinch. Connected to WiFi without effort. It is very heavy.
Worst printer I ever bought - Returned!
By MD - Reviewed in the United States on December 31, 2016
Verified Amazon Purchase
There were pretty much nothing but unpleasant surprises with this printer. The installation was a nightmare. HP wants the user to install over the web. Fine, except it cannot find the installation software to download. I then used the included optical media to install the printer drivers and software. While I could ping the printer on the network, access the printer's internal web server and print a test page from there, it wouldn't print a test page from Windows 10 nor from Word. So, I uninstalled everything and found the installation software on HP's web site. It still would not print. After hours of wasted time and research, I found an obscure article that said the user needs to change the security settings on the Windows temp file. I did that and it printed. Finally. I've set up at least 50 printers in my career. No other printer I've ever seen, including the other three HP printers I own have this problem. Then, setting up the fax, it told me that I have the wrong telephone cable. What? It is a standard phone cable, with an RJ-11 jack on each end. It turns out that I can actually fax just fine - the software is messed up. Loading 11 x 17 paper requires the user to expand the paper tray and when inserted, it sticks out a full three inches - HP doesn't show that in any of its product literature, of course, because it looks terrible and lets dust into the tray. The LED touch screen is tiny, under 3 inches diagonally and difficult to use because everything is so small. There is plenty of room for a decent sized screen. The 8620 printer has a much larger screen and is very usable. The lid for the scanner is so thin and flimsy that I think it is broken every time I lift it. The product basically works, but is just horrible to use. I really hate it and am not sure whether I will keep it or not. Updated review. I tried to use the printer's scheduling firmware to turn it off at night on schedule, or after X hours of non-usage. The printer put out an error message that a telephone cord is attached to the printer and it would not accept faxes if it is powered off. Duh. It wouldn't print or copy either it if it powered off. I tried to contact HP support. They only offered Chat or Tweet. After the usual five minute delays between each question and having to repeat everything I wrote, because the bot or person simply puts "I understand that you ..., is that correct?" 30 minutes went by with nothing to show for it. I said that I need to speak with a person. The agent gave me a phone number which told me to go back to the web site. Eventually, after many attempts, I finally got through to a support person who said that there is no way to make the printer power down using the built-in features, if there is a phone line attached. That did it. I returned the printer to Amazon. HP's support, as bad as it was, since the spin-off, is now even worse, and their products, as bad as they were, are now abysmally poor quality. I feel lucky to have such a bad experience right away, so that I could get my money back. The two "premium" laptops I bought from HP both had hinges break right after the warranty expired. I doubt that I will ever buy anything from HP again.
Impressive Performance for a Sub $200 Printer
By anytownusa - Reviewed in the United States on May 4, 2019
Verified Amazon Purchase
Unboxing: First off, the box is HUGE. It was well protected, and was a struggle to remove from the box. I can see why people recommend this as a two-person job. It's heavy (a little over 40lbs), but not unmanageable. Setup: Some of the reviews have indicated difficulty with the setup. I will say HP makes it a bit more convoluted than it needs to be mainly because of their proprietary software, etc. After unpacking and removing all the protective tape, installing the included cartridges was fairly straight forward, although initially I got an error on the touch screen saying at least one cartridge was installed improperly or defective (but it didn't tell me which one). I went back through, and the second try did the trick. Connecting it to the Wi-Fi network was simple enough via the touch screen however. That's the point it gets a bit convoluted, and you have to login to a special HP website to register it and download software, updates, etc. Total time spent was probably about 15 min. If you're not comfortable with this sort of thing, I can see how it might be a challenge. Performance: I've only done a limited amount of printing thus far, but the main reason for purchasing this particular model was the ability to print 11x17. After the setup process, this was what I tried first. After filling tray #2 withe 11x17, you need to use the touch screen to let the printer know that's the size you added, otherwise you'll run into a problem printing. The printing is relatively quick on 11x17, and the color quality is very good. There was no banding, and the paper fed through evenly. I only need to print 11x17 infrequently, but when I do it's nice to be able to load the entire tray with it and know it will feed through without any issue (at least thus far). This printer replaced a 5+ year old Brother that also did 11x17, but the ability to just leave it in a tray and not have to feed it through the back one piece at a time is fantastic. I've yet to find out how long a life I can expect out of a set of cartridges, but if it's anything extraordinarily short or long, I'll update this review. It's Ginormous: I felt the need to add this. As I said, I replaced a 5+ year old Brother printer that also did 11x17 (one sheet at a time fed through the back) which worked pretty well up until the past few months (though 11x17 printer was always a pain, as you'd have to feed it through by hand and it often wouldn't feed through straight and would require multiple attempts). When I saw the photo of the printer, I could tell it was taller than my old Brother printer, but I had no concept of just how much larger the footprint is. It's GIGANTIC. If you don't have a dedicated space for this beast (forget about a shelf... it's too heavy and large, and it will take up the bulk of an average size desktop), you'll be out of luck. I have it set on top of a tall steel filing cabinet, and it not only takes up the entire top but requires extra space from the overhang of the 11x17 paper tray and extension that hold sheets after the are spit out of the printer. It's unfortunate, but this could be a deal breaker for a lot of buyers. That's unfortunate, because it seems like even with the 11x17 tray and printing capability, HP could have slimmed it down a bit. Other than the extreme size-- which won't be a problem for everyone-- the only other negative is the small dimensions of the touch screen. There's definitely room for a larger screen, and you have to take your time pushing the icons and keypad to get it right. I'm happy with this purchase and so far would recommend it. But be advised that it might simply be too massive for a small office space and will likely require a dedicated (and sturdy) piece of furniture to accommodate it.
Well, worth the money if you need to print 11 x 17.
By Amazon Customer - Reviewed in the United States on March 22, 2025
Verified Amazon Purchase
I have been using this printer about two weeks now and I absolutely love it. I almost didn’t get it because of all the reviews that said it was hard to set-up. I didn’t have any issues whatsoever. I am using it mostly for tabloid size 11 x 17. I will say that there is some confusion when you first start using it to copy because you have to set the original sheet size and the output sheet size but once I figured that out, it was fine. For the price, it is well worth the money if you need to print 11 x 17. It has been a lifesaver. My only comment, is that the scanner quality isn’t the best unless you use the HP Smart app. I’ve been using that anyway, so all good here.
GREAT for ledger sized paper!!
By John B. Fisher - Reviewed in the United States on October 15, 2020
Verified Amazon Purchase
I use this printer for our home printer and for working with my watercolor paintings. Jim addition to printing remail, invoices, instructions, menus and the like, I often print and SCAN prints that are ledger sized (that's 11"x17" sized paper). The scan bad for that sized printer makes this unit a monster! I have room in my office, so it's not a problem. But it's a presence!! The Good Points: I found the setup quite ready. It connected to my network like a champ. It connected to our Android phones, our iPad, and my Raspberry Pi (Debian based Linux .. via CUPS) systems without any problem. Print and Scan work wonderfully. Copy can do double sided to double sided output without any problem. The printer comes with two paper trays. Each can hold you ledger sized paper. I have the top main tray filled with letter sided paper and the bottom treat filled with ledger paper. The printer can automatically select the appropriate tray based on the document size you print. It can also automatically fit the document to the paper. So if you print a letter into the ledger sized paper the document is increased in size to fit there paper. That is a seeing that can be adjusted to fit your needs. It has quite extensive FAX capabilities. Though I looked at them, I do not use this as A FAX system, though it's good to know it's an option. It connected via Google to "the cloud". I can print to this printer, even when I'm not using my home WiFi. I often use this feature when I'm away from my home network. HP includes an e Print feature, where I can email a document to the printer. And if course, this and the cloud printing feature can be locked down so only I can use these features to my printer. But I can add authorized users. So I can allow my son in Europe to print into my printer. Cool! HP includes WiFi-Direct printing. That is, I can print directly from my phone without paying through the router. I don't use this feature. However, I looked at it and found it sounds, usable and can be secured. The print cartridges are reasonably priced. Not the best, but not bad. I use the XL version of the cartridges. They cost less per sheet. Also there are four ink cartridges. Thus, if I run out of Cyan, I only need to purchase Cyan. The system can isometrically order ink, if the ink is marked as low. I personally prefer to order on my own. But it's a good feature. The online web management menus are very helpful. The web interface includes management, maintenance, and reporting. It's quite extensive. The Downside: Extending a print tray to ledger sized paper takes some time and effort. It's not very obvious. But keep at it. It does work. The phone based scan only does single sided scanning. It can copy double to double. It should be able to scan to my phone double to double. Overall: It's a great printer. It's sounds intimidating. But once you set it, you can forget it. My wife never printed to the old printer. But she prints to this all the time. The difference? Once you set the options, you don't have to fiddle with options. It's an easy printer to use and live with. I highly recommend this printer if you need to print and scan ledger sized paper.
Suits my needs
By mooselady - Reviewed in the United States on April 27, 2025
Verified Amazon Purchase
Love it, however set up can be tricky. I had to call HP to help
Best wide-format inkjet I could find, but not amazing
By Andrew G - Reviewed in the United States on September 24, 2023
Verified Amazon Purchase
I had an 8-year-old Brother MFC-J6920DW that died, and I wanted a new printer that could also print and scan tabloid/11x17 size documents. I was hoping for an ink tank printer, but couldn't find one that worked with the larger size media. I didn't love the Brother printer I had, so I decided to try a different brand this time. Things that I like better about the HP: * The print quality seems better. My Brother printer always had trouble aligning its different passes, while the HP does not. The blacks seem darker as well on the HP. * The flatbed scans more to the edge than my Brother printer did. My old scanner would cut off a few mm of the document around the edges. * I bought an LD replacement ink cartridge and it didn't give me a hard time (but I have been careful not to update the firmware). Things that I don't like about the HP: * It really really pushes firmware updates. I have read that the firmware updates significantly limit the ability to use different brands of ink cartridges, so I don't want to update. Every time you install the printer driver on a new computer it resets the printer to at least the "bug you when a new update is available" setting, and the default if you are not careful to change it when installing the printer driver is "update the firmware for me automatically". * It is bad at networking. It had about a 1 in 5 hit rate of successfully detecting the printer automatically, and if it was successful at finding it and installing it, the hit rate on successfully finding the scanner to scan something from a PC was about the same. So far installing the printer by IP address has been reliable. * The drivers are very bush league. The most basic driver available to download is a convoluted setup wizard thing that has a hard time finding the printer, pushes a bunch of extra garbage on you, and brings up an empty window at the end that complains when you close it that you didn't finish whatever that blank window was hoping to do. * The ADF is not as capable as my Brother scanner. It will only do duplex on 8.5x11, and won't scan things bigger than 8.5x14. What I learned about the network setup: * Don't install it via Windows 11 Settings -> Bluetooth & devices -> Printers & scanners -> Add a printer or scanner. It will find and install the device, and printing will work, but scanning will not. * If the HP installation software has any trouble at all detecting the printer automatically, connect to it by IP address. Make sure you give the printer a fixed IP address (either via static DHCP reservation on your DHCP server, or by manually setting an IP in your subnet but outside your DHCP range). * It will ask you a lot to enable automatic firmware updates, and you should be careful to always decline if you care to ever use third party ink cartridges. If you accidentally install a new firmware, there are stashed copies around the internet that maybe will get you back up and running (ybtoner had a copy of firmware 2246A, which is newer than the 2223A that my unit came with). * Amazingly, this printer is of low enough quality that it needs to be periodically rebooted. The printer actually has a scheduled power off and scheduled power on feature, so I have mine reboot nightly. This has made it much more reliable. Without nightly reboots, I get things like periodic blue screens on the printer (yes, the tiny LCD on the printer turns blue and says that it needs a reboot) and failure to connect when printing over the network. This is far from my ideal printer/scanner, but it is serviceable (after way too much fiddling to find a stable way to set it up via network) and was the best I could find.
Not sure about this.....
By Richard - Reviewed in the United States on March 3, 2025
Verified Amazon Purchase
For print jobs, this printer works very well. To scan documents, it makes me want to beat it with a baseball-bat just about every time. It refuses to use the document feeder to scan multi-page docs, thus I have to do them individually, complete crap! Now . . . having said that, I have NOT, and have NO intention of installing ANY of the HP ware that you are told is required. This is not 1990 where each peripheral requires it's own driver, it's just a common printer/scanner gizmo. HP - get over yourself. Stop forcing these pieces of crapware on your customers. We DO NOT want or like this approach. If you have chosen to install HPs recommended application and you have a different experience, that was your choice. I simply do not like being forced to do something unnecessary that restricts my rights for something I purchased and that now belongs to me.... not the manufacturer. Please read the other reviews on this matter and make your own peace with how you proceed. I have no issue buying the HP ink cartridges, which I believe is driving the HP crapware installation recommendation... to get full use out of the printer, you are required to sacrifice some potential consumer choice, ie - buy their ink. Again - I think this is the wrong approach. Just let the gizmo function as intended, and that I paid for to do it's thing. If someone wants to purchase inferior ink and gum up their machine, let them, they'll just need another machine sooner.
HP Officejet 9730e
By brian baldwin - Reviewed in the United States on April 4, 2025
Verified Amazon Purchase
Great printer and easy setup.
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