Top positive review
3 people found this helpful
Easy set up and Works like new product!
By Anne on Reviewed in the United States on November 16, 2018
Initially I bought 1 unit at full price (new). I used it for about 1 year and liked it so much so I searched to get more units for my home security. I stumbled upon this refurbished units 3 for $136. I know it is risky to buy refurbish ones. However so far I am happy with the purchase. 3 out of 3 been working well. It came separately in it’s separate boxes and looks new! The set up is a breeze. You have to make sure you have wifi though and since it is not wireless, you have to make sure that you have an electrical outlet to plug this in. Pros: 1) Easy set up - download samsung smartcam app, plug the camera in the outlet and another end to the camera, turn the app on and follow its simple instructions. 2) Two way talk - able to have conversation to your kids at home while you are at work/not at home. 3) SD card included with each unit. 4) Night vision ability 5) Great picture quality Cons: 1) It is not a discreet unit. Meaning it is easier spotted. Unless you hide it in the bushes or garland or some toys. 2) It is not wireless, so you have to make sure you have an electrical outlet in order to set it up. 3)If you set it up at the window and has ‘night vision’ mode on, you will get glare at night. The picture quality/glare will be much better once you turn off the night vision light.
Top critical review
87 people found this helpful
4 Star Cameras, 0 Star Seller/Listing. Clearly used, not refurb, one broken!
By Mike on Reviewed in the United States on May 6, 2017
I already have one of these and mostly love it. Samsung should include a feature to download clips to your phone/pc, or at least "share" the clip to Google Drive, email, text, or something. It does tie in with Samsung Smarthings but doesn't give much more features than the Smartcam app. Otherwise I love the system and the camera itself is 4 star product and really does rival Nest cam (indoor).......however..... this SELLER/LISTING is Zero star! Yes, 0, if I could give it. I ordered a 2-pack "Manufacturer Refurbished" but what I received was clearly used and both were scratched, with one fully broken. The broken one had a cracked lens and would not power on, I think the micro usb port on it is wallowed out and broke from heavy use. This is not even acceptable to sell as used, this was a broken device that needs to be trashed or sent back to Samsung to actually fix/refurb it. Yes, I know, I rolled the dice when I saw other reviewers complain of the same thing and I thought "maybe it's a mistake or two" but nope, I would not recommend ordering from this listing or seller. I've never had such a bad experience with a refurbished listing before but I will be even more careful going forward and if I see the slightest hint of customers receiving trash products I will stay away. Also shame on Amazon for keeping this listing as well, I sent seller feedback as well as this review so hopefully it gets addressed.
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