Plantronics Voyager 5200 - Bluetooth Headset

Understand, I'm a HUGE Plantronics fan. I've been using their Bluetooth units for years. When I found the Voyager Legend (the version prior to this) it was Nirvana. The Legend is aptly named...it rocks. I've had several of the Legends. Most recently I've been rotating between two Legends so I always have one charged. When I destroyed one in a laundry accident, I found this 5200 while shopping and decided to do what I thought was a step up. Not so. This 5200 is a bit healthier feeling on your ear and in your hands than the Legend. I LOVE the buttons on top of the earpiece that allow for changing volume. The sound is very good...especially in windy or hard to hear conditions. And, huge kudos on the mini USB plug for charging. That's where the good stuff ends. Here is where it all falls apart. The software support is awful. EVERY SINGLE TIME that I answer a call, the 5200 "lets go" of the phone and the call reverts back to the handset. As I have a caller sitting at the other end of the line, I have to keep punching the "5200" as the input device on my handset. Sometimes it will take as many as three clicks before I get it to "stick". It is frustrating and annoying to both me and the caller. Same thing with an outgoing call. It will drop connection with my iPhone as soon as the call is placed. I have to keep punching it and hope I get it to hold a connection before the caller picks up at the other end. Additionally, none of the voice controls work on the 5200. I have it set for voice answer, with it telling me who's calling...but it doesn't do ANY of that. It just rings in my ear...no notification as to who is calling. I have to hit the button on the earpiece to answer (instead of just saying "answer call"), THEN it reverts the call to the handset...and I get mad all over again that I wasted my money on this thing. I know how the voice call is SUPPOSED to work...because it works flawlessly on my Legend. I've submitted trouble tickets to Plantronics about this situation with no luck. They claim I will get a response within 24 hours...the last one went in 10 days ago. Still nothing. I find myself reaching for my Legend in the morning as a way to avoid the 5200. I only will use the 5200 when my Legend is completely dead and needing a charge. As soon as it is charged, I will take this off and go back to the Legend. I think it's all software...but Plantronics hasn't done a thing to address these issues, so I'm pretty much done with this unit until they do. UPDATE 10/19/2019: Plantronics issued a new firmware update for the 5200 last week. If anything, the new update has made this device EVEN WORSE!! I don't know what Plantronics is thinking. The Voyager Legend is probably the best Bluetooth headset out there...the 5200 is quite possibly the WORST. If it were heavier, I could use it as a doorstop. Beyond that, I don't see how they expect me to use it as a Bluetooth device when it is not even capable of answering a call. As soon as I answer a call (by hitting the button on my phone...because I DO NOT HAVE VOICE PROMPTS ON THIS DEVICE...Legend has great voice prompts, tells you who's calling...asks if you want to answer or ignore...not this one...NEVER has this one EVER done that) the phone lets go of the handset. I have to hit the "source" button on my iPhone 11 multiple times to get it to try to reconnect. It has gotten so bad after the firmware update that I've gone to just putting the phone on speaker and talking to callers hands-free that way. My Bluetooth headset is worthless. I'm also making sure to tell every single person I ever speak to that this is an amazing disappointment and, if they are thinking about buying one, to take their 75 bucks and set it on fire in an ashtray. That will be more beneficial to you than wasting it on this horrific piece of poorly engineered junk.