Royal Gourmet 36" Flat Top Gas Griddle

I thought this would be an awesome grill but the item arrived in a damaged box, then after set up, the “low” setting is scorching hot, as if it was on high. Also, the side tables get EXTREMELY hot, anything that was put on them would get really heated or melt immediately. It’s just not safe for items to be near or even children. It’s been a hassle trying to return it for a refund so I can purchase a different one. Update: I returned it, they sent pilot to come pick it up, almost a week ago but they still haven’t updated it to it’s saying that it’s been returned or my refund is being processed so I reached out to customer service and they just said we will forward this to our team and they will reach out to you in 24 to 48 hours and didn’t give me any details of anything else . Also, the person they sent to pick it up looked at my name on the paper and found me on social media and sent me a friend request. I don’t even know the person & that’s VERY creepy!! Update: It’s been almost 3 weeks since I returned it, & I STILL haven’t received my refund! I also purchased a Blackstone since then, a lot safer & much better than this brand, it doesn’t melt things that are on the side table and the side table doesn’t get heated, low setting cooks amazing and doesn’t get scorching hot like on the Royal Gourmet.