Top positive review
19 people found this helpful
Works Perfectly - No Problems After Several Months
By PJB on Reviewed in the United States on June 28, 2019
This Surfboard SB6 183 has not had a single problem in the time I've owned it (several months).We use it with MAC OS X, Android and whatever Roku uses.We consistently get our plan's rated speed from the cable provider (30 mBps down & 5 mBps up). Once in a while, we get over the speed we pay for (when the cable company goofs) and this modem is more than happy to oblige.Al channels bond all the time, so that's a good thing for maintaining speed. Actually this modem does a better job of maintaining speed in the evening (when the "Netfilx Effect" slows our cable) than the ISP's rental modem. We can still get 30 mBps.) I've never speed checked & got lower than what we pay for. (Good marks for Wowway and Arris)We can surf the innner-tube-web-net while both of our televisions are streaming educational documentaries on PBS. (OK- Chick flicks & monster movies) This modem doesn't even break a sweat- even in the evening.Tech support is excellent. When i first got it, it would not register on Arris' warranty registration page. Apparently it was already registered to someone else & they must have returned it. My call to tech support was answered by a real, live English speaking person in 1 minute. The technician fixed the problem in less than 2 minutes and offered to stay on the phone while I connected it, just in case I had a problem. Cool, huh? Cheerful guy, too.Connecting it was simple. All I had to do was call the ISP and they did the rest. They could see that it was registered to someone else and Arris fixed it. Once I reached a person at the ISP (20 minutes), provisioning it took about 3 minutes. Simple! The provider is Wide Open West (Also called "Wow" or "Wowway")I did have a problem with setting the Energy Saving feature. The manual's procedure didn't match what the screen said. I wrote to tech support. About an hour later I got a reply. One has to unhook it from the ISP to set this feature. The manual skipped that part. Oh well!Later, I wanted to re-boot it for a test in case the power ever goes out. It would not re-boot, following the manual's procedure. I called tech support. One minute later, a person came on the phone. He said to unhook it from the ISP cable to re-boot it. (Again- Excellent tech support. Crummy manual, however).Note that when we have had power failures, it does re-connect to the ISP with no intervention on my part. I gusee you only have to unhook the ISP cable if you are doing a software re-boot.The actual device runs cool. Very cool actually. This is probably because of two things: The venting pattern and the fact that the power supply is not inside the device. This is good & helps the circuitry run cooler. Actually, since the power supply is a (little) brick- and the brick is outside, it runs cooler too. (And can be replaced wth a generic if needed.)It plays well with my TP-Link Archer C7-AC 1750 router. There are no family feuds between them.Report Card:Performance = A+Reliability = A+Easy Of Connecting = B (Only because of the registration problem)Temperature = A+Compatibility = A+Tech Support By Phone = A+Tech Support By E-Mail = A+User Manual = It's Off To Summer School for Those Writers.Personally, if this ever needs replacing, I will buy Arris again. And, I will buy it on Amazon.Why Amazon? They helped me out when the first one I bought (from a private seller on Amazon) turned out to be second hand and, per Arris, possibly bootleg. (So much for cheaping-out & not buying from Amazon...)So, I do highly recommend this device.If it ever messes up & Arris can't help out, I'll update this review.
Top critical review
10 people found this helpful
It quit working after 1 year!
By Raye of Sunshine on Reviewed in the United States on October 22, 2023
I bought this in September of 2022 because my ISP said it was compatible with their service. It worked great! In July of 2023 I was offered a remote position at work (I work as a scheduling coordinator for a health network). I accepted because I had an hour commute each way and was spending $50+ each week on gas. I settled into remote work fairly quickly and easily. However, I noticed I was having issues with the internet. At first it was on my phone, sometimes things would take a while to load and then out of nowhere they'd load super fast, like normal. At work, I would be speaking with a caller and then my computer would freeze and the caller could no longer hear me. Eventually the call would disconnect and my programs would close. After a few minutes everything would connect and reopen. I was worried about it affecting my job performance and my remote position being taken away. No way in hell am I letting a faulty internet connection send me back to the office! I thought it was the router. I bought a new one. It wasn't the router. While I was troubleshooting what the problem could possibly be (between calls at work), it finally happened. My computer closed all the programs because I was no longer connected to the company server. I grumbled and went downstairs, thinking if I reset everything it would be fine. The modem would no connect. I reached out to my ISP and they said the modem was offline and was likely dead. I immediately ran to the store and bought another modem, called ISP, got it set up, and was good to go. I went to the company website to see what the warranty is (modem was about 11 months old when it died). Ya'll. THE WARRANTY IS SIX MONTHS. SIX MONTHS! Save your money and buy another modem, preferably with a better warranty, because six months is a joke.
Sort by:
Filter by:
By -
Verified Amazon Purchase
Vine Customer Review of Free Product
Sorry, no reviews match your current selections.
Try clearing or changing some filters.Show all reviews
Show more reviews