Top positive review
13 people found this helpful
Great modem - increases connection stability - note on setup.
By Brett on Reviewed in the United States on March 22, 2015
Pros: - Great speeds - Stable - Easy to setup (see note below) Cons: - Runs warm - Bright LED lights I bought this to replace an aging DOCSIS 2.0 modem I had been renting from Time Warner Cable (and had, over the years, paid enough in rental fees by many modems - gulp). It works great with the TWC service and based on standards and prior experience, I see no reason it wouldn't work with all major providers. As others have noted, you get a minor "speed boost" over older modem - this is not due to an increase in sheer maximum speed, since that is set by the cable company, but rather due to the ability of this modem to bond up to 16 channels maintaining the maximum speed more stably (instead of the speed bouncing up and down). The only thing that troubles me about this device is the fact that it does get fair warm to the touch - so make sure it's in a well ventilated area. The blue LEDs in the front panel are also very bright - and even if you wanted to cover them up, you can't effectively block the light as it comes through the main body (sides and back) of the device which cannot be covered due to the need for ventilation. This isn't a problem for me since I keep it in a "wiring cabinet" with plenty of ventilation and a door to block the light, but I can see it being an issue for some. Note on setup - I attempted and failed to be able to use TWC's "auto-setup" so I called their support line. They told me there was an "outage" in my area so while they would enter the data, I wouldn't be able to use the modem until the outage was repaired. This was curious to me, since my internet worked perfectly with the old modem not 30 seconds before. So, with the guy on the phone (without him telling me to), I unhooked this new modem and re-plugged in the old one...suddenly he tells me the outages is fixed and he's able to provision the new modem. Strangely, as soon as he enters the new modem, the "outage" reappears. So again, I switch modems without him telling me to (now having the new one plugged in) and boom, outage gone and new modem works like a charm. Long and short of it? If TWC doesn't see the modem they have in their system plugged in and powered on, there's an "outage" and they can't install a new modem. So if you can, plug in both your existing modem and this new one at the same time (maybe in different rooms) and they'll be able to set the new one up with no issues - in fact, auto-provisioning may work.
Top critical review
10 people found this helpful
It quit working after 1 year!
By Raye of Sunshine on Reviewed in the United States on October 22, 2023
I bought this in September of 2022 because my ISP said it was compatible with their service. It worked great! In July of 2023 I was offered a remote position at work (I work as a scheduling coordinator for a health network). I accepted because I had an hour commute each way and was spending $50+ each week on gas. I settled into remote work fairly quickly and easily. However, I noticed I was having issues with the internet. At first it was on my phone, sometimes things would take a while to load and then out of nowhere they'd load super fast, like normal. At work, I would be speaking with a caller and then my computer would freeze and the caller could no longer hear me. Eventually the call would disconnect and my programs would close. After a few minutes everything would connect and reopen. I was worried about it affecting my job performance and my remote position being taken away. No way in hell am I letting a faulty internet connection send me back to the office! I thought it was the router. I bought a new one. It wasn't the router. While I was troubleshooting what the problem could possibly be (between calls at work), it finally happened. My computer closed all the programs because I was no longer connected to the company server. I grumbled and went downstairs, thinking if I reset everything it would be fine. The modem would no connect. I reached out to my ISP and they said the modem was offline and was likely dead. I immediately ran to the store and bought another modem, called ISP, got it set up, and was good to go. I went to the company website to see what the warranty is (modem was about 11 months old when it died). Ya'll. THE WARRANTY IS SIX MONTHS. SIX MONTHS! Save your money and buy another modem, preferably with a better warranty, because six months is a joke.
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