Breville The Juice Fountain Cold

This juicer was a complete bust. While it was fast and easy to use. The waste pulp was way too wet. I wanted to make sure that it wasn't a matter of user error, so I tried different sizes and shapes for the fruits and veges I would feed into the chute. I noticed on my first few runs, that inserting smaller pieces would inevitably result in them shooting almost immediately, partially chewed, into the waste bucket. I then start leaving them larger and larger, so they would have direct pressure from the plunger, almost holding them in place against the blade. I would still wind up with pretty large pieces of fruit or vegetable in the basket. I also tried using carrots, celery, apples, cucumbers, beets, cactus fruit, lettuce, kale, cabbage, collard greens, etc. Large portions of my input would just wind up in the waste basket. The pieces that did caught in the blade would consistently end up really wet and in the basket. The last two times I used the juicer, I squeezed the pulp in a cheesecloth and was able to get a considerable amount of juice out of it. I have included a picture of the last juice output. In an attempt to fill the pitcher, I juiced enough fruits and vegetables to get the pitcher approximately 75 percent full. I then dug into the basket and started squeezing the waste. I was able to squeeze an additional 2 cups of juice out of the pulp. I have included a picture of the juice level in the pitcher and what would have been thrown away had I not gone back for the second squeeze. I called Breville to see if they had any advice. Their customer service never answered the phone. I placed four phone calls. For two of those calls, I waited on hold for a representative that never answered. For the other two calls, I took the option of getting a call back. I left my phone number and never got a return call. I had an old centrifugal juicer some years back. I got rid of it because it was too loud and it would shake while it was spinning. It made me feel like it was going to explode or tear my countertop apart. I soon after bought a masticating juicer. The juice that it produced was great. The pulp was always dry, BUT I hated cutting the pieces up into little bite sized morsels. It felt like such a waste of time. I moved over to this Breville because I wanted to be able to throw giant pieces into the chute to save time and energy. Truth of the matter is, the time you save not cutting up vegetables, gets spend squeezing out pulp. If you don't squeeze out your pulp with this thing then you are basically throwing money away every time you make a juice. Juicing is already kindof expensive as it is. To know that you are getting maybe 60 percent usage of your produce is too unnerving for me to deal with. I went back to my masticating juicer.