NutriBullet 900 Watt Pro Blender/Mixer

This is my second nutribullet. I'm going to provide you information for both for context. My first Nutribullet I purchased in 2012. I couldnt tell you the exact model anymore as I gave it away when I purchased my new one. I took this thing everywhere as I traveled for a living and I found making morning smoothies kept me in a solid rhythm. I could easily pack this thing for travel. (It was a tad heavy so I had to be more creative with what else I packed: but worth it.) It worked great. I never really had an issue. (Well, I did, but it's because I was doing the things I shouldn't, the issues were more: I snapped the tabs off my first cup somehow and had to dig them out. I think I had the cup oriented incorrectly. I also sometimes over filled it and it would leak so I had to clean it.) Eventually due to the dirt build up I used YouTube videos to pull it apart and clean everything except the motor as it was out of warrenty. This worked great and it served me well until last year when I decided it seemed the motor was struggling a bit finally. (I work this thing with frozen objects and probably run it longer than I should without pulsing. Don't be me. Just pulse it, it's not hard, I now do this with my new one.) I've given my old one away and it's still chugging away at my friends home. Now. For the version attached to this post. I purchased this last year and it's SO NICE. The oomf of the motor really does the job and my smoothie blending time has been cut in half. Last week my cup got stuck in the device. Per the manufacturer they state this usually happens when people either force or overfill. After 10 years with my prior device I know that I did not do this. It popped/turned off right as I went to disengage, and I was unable to remove the assembly. To say that I was upset was an understatement. Note: This is under the year so I checked some recommendations and attempted a couple of them to get it unstuck, nothing major. Nothing worked. I could tell HOW it was stuck, and had some ideas on how I could release it...but not without voiding the warrenty. So I called. They were super helpful and nice. They did say I should not have tried anything without them, which is fair, I just usually have such a horrendous time with companies that I do basic troubleshooting myself first. 99.9% of the time I'm able to fix things with no damage done(that I know of, of course, but I'm fairly confident in my research skills.). Anyhow. Once we talked through everything and they confirmed my purchase/that it couldn't be fixed they did send me a new one. They did remind me what not to do which was annoying but I'm sure it's just policy. The odds this problem happens outside user error is probably fairly low. I get the feeling people overfill their blenders often. I do know I used new ingredients and there is non zero chance expanded in ways I did not expect during blending effectively causing the outcome of an overfill, but it's hard to know. Definitely underfill if you are using cream/dairy products. Of note: I did have to pay shipping...but $15 bucks is better than 90 and repeat items I don't need to have replaced as I do not use them anyway. I'd be annoyed at paying the shipping but all things considered, it's fine. If it happens again I'll definitely raise a stink. Long story short: these last a long time, warrwnty replacement team is kind and helpful, would buy again. Things to know: -Line up your tabs based on the instructions. (The square tab goes where the arrow is pointing) -Pulse in the beginning even if you don't think you need to, it will save your motor. Which won't necessarily die but.... keep your oomf for when you need it! -Don't over fill. Maybe even underfill a little to account for unexpected expansion. (use the bigger cup!!! -Watch for the stripping in the cap coming loose. When it does start to loosen your definitely want to remove and wash that area fairly regularly. Replacing it properly is annoying and really important. If you struggle with getting it placed: just buy a new blender cap. Should be able to buy OEM here or from Nutribullet directly. Reminder: 3rd party items will void warranties if you use them but there are great replacement parts all over Amazon I used on my original device without issue. -Keep your device clean as recommended. It will absolutely pay for itself in longevity. Final note: if you have difficulty with your fingers/wrists/hands (ie arthritis or older) this device might be difficult to use. You definitely want the cap firmly on, it will tighten while blending and can sometimes be difficult to open. I can recommend silicone grip pads to help especially when there is condensation from cold ingredients. If your fingers work properly curling your fingers over the ridge of the cap helps immeasurably.