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5,590
4.1 out of 5 stars

Logitech Surround Sound Gaming Headset (Open Box)

$58.38
$119.99 51% off Reference Price
Condition: Refurbished; Open Box
Model: Wired
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Top positive review
3 people found this helpful
Great deal for a great product!
By Tyson on Reviewed in the United States on April 9, 2020
Summary: The headset sound and microphone sound good, and it is easy to set up. I definitely recommend it, especially on Windows! The surround effect combined with better drivers makes for an incredible sound experience. Pros: -Plug and play compatibility -Macro buttons -Mic quality -Compatibility with Logitech Gaming Software -Nice braided USB and auxiliary cables included -Swiveling ear cups -Folding microphone Cons: -Plastic build feels cheap -Not comfortable for long periods -Finicky adjustments Overall: The Logitech G633 headset is a great value (I got it for $80) for a pretty good headset. I bought it for both gaming and online classes since my Bluetooth headphones weren't doing the job. Immediately, I was disappointed by the plastic build because, though it looks nice, it feels cheap. Adjusting the band size is also a weird experience because the band is very loose and it is very hard to tell when I hit one of the notches or when I am between notches. Putting the headset on after adjusting the band is difficult because the band is so loose that it slides back into the original position. Because of my troubles with band positioning, I have a poor seal around my ears and the headband hurts my head despite being such a light headset. Pressure from the ear cups feels like a lot when pulling them back to put the headset on, but the band is so wide that it does not feel like much once it is on. There is a noticeably higher pressure on the top of the ear cup than the bottom because of how loose the swivel is. Thankfully, the ear cups have plenty of padding and are very comfortable for long use. Speaking of swivel, the ear cups independently swivel more than 90 degrees backwards, but only about 20-30 degrees forward. There is also a lot of up and down swivel that makes it easy to rest the headset around my neck and on my shoulders. On macOS: Sound quality is a mixed bag. Sometimes it sounds clear and crisp like a decent pair of warm-toned, closed-back headphones. The rest of the time, it sounds dull and muddles sounds together. Overall, the highs are clear, mids are flat, and the low end is there, but it is quiet and can easily be missed without cranking the volume. This is just on the flat EQ, however, and can be adjusted accordingly. The surround effects do not work on macOS. On Windows: Sound is incredible! Details from the entire range are apparent and the sound is neither bright nor warm. They have such a wide sound stage, especially when listening to surround sound audio. It's truly incredible how precisely sounds can be placed. Microphone quality is quite good for the price of the headset and the size of it. I have had no issues with clarity, though volume can be an issue if improperly set in your computer's settings. It easily folds up and down, and it is automatically muted in the upright position. The auxiliary cable has a microphone built into it, too, and though I have not used it, I would recommend not using that when there is a very capable one built into the headset. I would also recommend sticking with the USB connection for the best feature set and functionality with the Logitech Gaming Software. Using on my Hackintosh (PC running macOS) has been a breeze. I use a Logitech G502 mouse, so the Logitech Gaming Software immediately recognized the headset and synced the lighting profile from my mouse. It is also very easy to customize the macro buttons on the back of the left ear cup, but it can be hard to figure out which button is which when going to press one. There is also a volume wheel under the buttons that feels like it is the same shape as the scroll wheel from my mouse. It would be nice if it felt like my mouse scroll wheel, too, because right now it is too easy to accidentally turn it and change the volume. Just moving my head the wrong way or too quickly can trigger it. For someone looking for a headset compatible with as many devices as possible and with as many features as possible, I recommend this headset for this price range. I have been pleased with its performance and I have no regrets buying it.
Top critical review
55 people found this helpful
Not a quality product.
By John Mith on Reviewed in the United States on January 4, 2019
I bought this headset based on a lot of reviews. I'm not sure what headset the reviewers were wearing but it's obviously not the one that I got. This headset suffers from a LOT of problems. 1. The suspension system and ear pads. This headset has oddly shaped ear pads and a suspension system that rotates the earcups. Unfortunately as the headset ages and the pads get softer the rotation ends up rotating the microphone away from your mouth so people can't hear you. 2. The swing to mute on the boom is pretty cool. Unless you actually use it. My first headset lasted only a few months before the microswitch or the wiring inside the swing up boom started to degrade severely affecting the audio quality. I had to fight tooth and nail for Logitech to do a replacement and the process of fighting with them over it took a solid 3 months. You can't talk to anybody at Logitech so it's all e-mail and you get back misleading and dishonest replies from their technical staff. Most of the time waiting was because of a misunderstanding where the technician ASSUMED that I knew their RMA process. He then lied to me about the status of my headset that had not even been shipped yet. Simply the worst of the worst Indian e-mail technical support you could ask for with people who just blurt our policy and read from scripts and could care less about your issue. 3. The range is terrible and unpredictable. Some days I can go past my desk and some days I can't. I have bluetooth adapters that have better signal strength and range than this thing. When it does go out of range it beeps at you and you lose audio or control over the headset. It's pretty terrible. 4. The Logitech software (which you have to install to get any functioanlity at all) is really buggy. The headset often automatically mutes and unmutes itself without the users knowledge. Imagine seeing the big red light on the front of the boom and saying some confidential information only to discover that the very honest person you muted yourself for could hear everything you just said. Fortunately my friends are all super cool and understanding when I'm silent for a long time or when I read my credit card number into an open discord channel because the headset lies and does not actually mute when I want it to. If you are considering this thing. DON"T! Logitech is a pretty terrible company. They don't care about their customers at all once the sale has been made. Support is the absolute cheapest minimum effort possible and takes forever. The product itself is of marginal quality and will break from regular use. Logitech is just pushing low end Chinese stuff now with their branding. Heck look at what they did to the owners of their Harmony remotes by force bricking people's entire home automation systems with a forced firmware update that removed functionality people bought the devices for. Their response might as well have been "we don't care". That's essentially the same response you will get if you have issues with this headset and you will because of it's design flaws and poor quality. Save yourself the trouble and buy from a company that respects it's customers. My replacement that they sent is showing signs of being on it's last legs just a few months later. I'm just going to toss it in the trash when that day comes. I'll never buy another Logitech product ever again.

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