Logitech MK345 Wireless Combo

It pains me to say that Logitech is no longer the quality company it once was. Originally I was quite pleased with this purchase, as seconded by numerous high reviews for this product. However, once I passed the 5-6 month mark, the issues began. It’s important to note that this bundle utilizes a USB stick to connect wirelessly with your computer (as do many others). Yet right around 6 months after purchase, the connection between the mouse/keyboard and my computer began to intermittently cut out. This caused numerous typing errors and endless headaches I cannot begin to adequately articulate. Efforts to relocate the usb stick were fruitless and thus I called Logitech support. I was advised to download the new driver software to repair the “known” issue. The software update did not solve the issue, in fact it only seemed to exacerbate the connection failure. I called Logitech support once again and was advised once more to download the updated driver software. I tried to inform the representative that we had already tried that, but the obvious language barrier seemed to impede a successful dialogue. Eventually, the representative stated that he would request a replacement device and I would be alerted of the decision. About a week later, I was asked to submit my original receipt of purchase. I did so and another week went by. Then I received another email, this time asking for a PDF of the original receipt. I was frustrated, but did as I was asked. Another week went by and then emailed again with a replacement approval requesting my name and address (information I had already provided mind you). Three weeks later the replacement device arrived. I was pleased though frustrated by the enormous waste of time and clear efforts to dissuade my warranty replacement by Logitech customer support. For about 5 months I had no issues with the replacement device, and then, right around the same timeframe as the first, the second keyboard and mouse started having usb connection issues. I contacted customer support again, and had the same exact experience, with one small difference. This time, when asked to provide the original receipt, I included a PDF of the receipt. Yet sure enough, a week went by and this time rather than asking for a PDF of the receipt, they asked for the original purchase date and the purchaser’s name. These items were clearly visible on the receipt, so out of sheer frustration with the entire experience, I called customer support to ask if this was just a tactic to stall and dissuade warranty replacements. I spoke to an agent merely continued to assure me that they had my best interests at heart. Once the entire experience was complete, I received another replacement about 5 weeks later. The second replacement lasted around 4 months and AGAIN, USB connection issues ensued.This time I thought I was an expert and quickly contacted Logitech customer support, requesting a hastened replacement. I was assured they would not only replace the keyboard/mouse combo, but provide an upgrade as this was a known and continual issue. I asked why they continued to sell items they knew to be defective and the agent claimed he did not understand the question. A week went by and Logitech requested a second PDF of my receipt (there was no rationale to this request as I included the PDF in the first email). Two weeks went by without a response and so I called customer support asking for the status. They stated that they did not have the receipt and asked that I resend it. Frustrated, I sent the third copy of the receipt and waited. After 10 days without a response, I called Logitech customer support again, and after 40 minutes on the phone/hold, the representative informed me they would not be replacing the device as it was out of warranty. I told him the entire story and asked for a supervisor only to be told there was nothing to be done to remedy my issue.So there it is, the entire nightmare. Take it for what it’s worth to you, but I strongly suggest you shop anywhere other than Logitech. This company used to be one of the best, but that is clearly no longer the case. With so many 4 and 5 star options out there, stay away from Logitech.