Top positive review
4 people found this helpful
Calmed my part-time outdoor cat who was typically afraid of most people-
By jackie mccaffrey on Reviewed in the United States on January 9, 2020
My parents’ calico cat has been weary of all humans since she’s been spayed and became a part-time outdoor cat. Outside, she’s had run ins with stray cats and other animals (nothing too serious), but it has her on guard all the time. Unless she’s interacting with my parents, or me if I’m visiting for at least a week, she will not let you touch her and will hiss/claw. She’s actually a super sweet and loving cat but just doesn’t trust people- like she’s in a constant state of “survival” mode and constantly at least a little stressed. I believe being in nature and susceptible to the risks outdoors has made her this way. In fact, I noticed a difference the first time she leaped through the window and was lost for a night. When I finally found her in a bush that night, it was like our sweet cuddly cat didn’t know me anymore. She was in survival mode and trust was being too vulnerable. Since then, she craves the outdoors (but only in nice weather & always sleeps at home), and my parents feel strongly that her life would be deprived if she were kept indoors. I tend to agree. Hence, she’s a part-time outdoor cat, which means she has a lot of adventure and experiences but also an increased baseline stress level when it comes to interactions that require trust. Sorry for the novel but wanted to paint a picture. I got this for my parents for Christmas and within literally 15 minutes, our sweet kitty was playing in the center of the room with a room full of family and friends, including some strangers to her. She was even letting random people pet her! Like enjoying them touching her and just seemed overall way more calm and at ease. It’s still early and we’re on the first use but I don’t see how it could go wrong from here. Only positive experiences so far, and I plan to refill as soon as the insert is close to empty after reading other reviews of increased heat. I’ve also read that the insert will never look “empty” even if a refill is required so it’s important to replace within a month or so b/c looks like some people’s wicks have become overly hot (fire hazard). Again, this has not been my experience but it’s only been 2 weeks - only positive experience with this product so far.
Top critical review
12 people found this helpful
Diffuser Broke After Only 4 Months - Customer Support NOT Reachable!
By A. Fanning on Reviewed in the United States on January 10, 2023
I have mixed feelings about this diffuser. The good: It's effect on my 3 cats was noticeably good. They became way less grouchy and more relaxed after only a couple of days' exposure. The bad: I ordered the diffuser and a refill plus another 2 pack of refills later after I saw how my cats reacted. I went through 1 vial that came with the and started on the refill that came with it after the first cartridge ran out. It did not last through the second cartridge that came with the unit. I have 1 pack of unopened refills. I ordered it on 8/22/22. I noticed over the holidays that the level hadn't dropped significantly but was too busy to pay it any mind. In January 23, I took a look at it and noticed that it was no longer warm to the touch and the power indicator light was off. There is power to the outlet it was on, so that's not the problem. It is picky about the direction it is installed when you plug it in. It cannot be upside down or sideways, it must be upright. This was noted and done correctly. This was clearly stated in the directions. The Ugly: I figured, well there are some defective units in every product from time to time, no problem. I'll just contact someone and ask about troubleshooting or a replacement. I have tried contacting customer support and have varying levels of non-success. I tried the amazon seller but have not heard back after a week. Next, I tried contacting the original manufacturer via the phone number on their website. It went straight to voice mail, had no greeting and didn't sound like I'd even reached a business "The caller you are trying to reach is not available, please leave a message" generic default vm greeting. Finally, when I tried emailing customer support, the email came back as invalid!! I tried the message them a couple of ways- once through the product support website and once via the auto-email link. I cc'd myself to be sure to see any replies, but both times, it came back as an invalid, undeliverable email.
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