Plantronics Voyager Edge BT Headset & Charging Case
$25.99
$119.99
78% off
Reference Price
Condition: Refurbished
Color: Carbon Black
Top positive review
2 people found this helpful
The Voyager Passes the Test
By Derek on Reviewed in the United States on October 28, 2015
My previous bluetooth headset was the Jawbone Era so I can compare the two. One odd thing on delivery, the two day delivery indicated it would take 3 days to delivery. On the third day I received an Amazon message indicated the package was delivered to my house. However it did not show up until the next day, 4 days after ordering it. What I really did not like was indicating it was delivered when it was not. That is a problem since it hides the truth from Amazon. That is not part of the 5 star of this review. Shipping I would give 1 star. The Voyager is around 2.75" long while the Era is around 2" long. Although the Voyager is 3/4" longer it has a small narrow boom. So the longer size is not much of an issue. It does come with a charge/carry case but it is a little large to carry in your pocket but I like the idea of protecting it with a case. And it is easy to keep the Voyager charged, just pop it in the case and it charges. The Era needs to be charged after a couple work meetings but need to wait till I get to an AC outlet. Seems like I charged the Era often but always had enough talk time. I do like the extra talk time on the Voyager, I don't worry about having enough time for the next conference call. The battery life is much longer on the Voyager but I never really had an issue with the Era. The ear piece in the Voyager is about the same as the one I use on the Era. The Era came with several different ear pieces. The Voyage ear piece is ok to me, no problem but I don't wear it all day long either. When I'm done with a call I remove it. The Voyager voice pickup is good, I tested it leaving a message for another phone line while talking in the Voyager. Then I walked up to a TV set playing at a normal level while talking. I could easily hear my voice all the way up to the TV but you can hear the TV sound in the background. Sort of like bits and pieces of TV sound. This is where I thought the Era did a better job. While using the Voyager talking with people while standing outside, I was told the conversation was clear and no noise from outside was picked up. I'm not sure how well it would do while driving in a car and dealing with loud trucks and horns beeping, etc. The Voyager instructions mention a procedure to recalibrate the microphone. I suppose background noise could be further reduced with some calibration. Will check more into that part. One feature I like on the Voyager is the mute button. The Era did not have that and I would always have to turn the phone on, enter the security code, then go to the phone page and press mute to turn it on/off. It was a pain. The Voyage has a mute button on the headset which makes it much easier. I use the mute a lot in conference calls but not much for personal use. There is no noticeable weight difference between the Voyager and the Era headsets. I know they are not identical in weight but both feel the same weight. The charge port on the Voyager is an easy fit while the Era was a typical micro USB which was a struggle to connect and disconnect. It seems like that part of the Era has the most wear. Overall I like the Voyager and think it is close enough to the sound quality of the Era. One thing I notice is that where you use the headset is important to the quality. If you are around a lot of noisy areas or if your calls require extreme quiet that would perhaps change which headset is better. I rarely talk in front of any loud external noise so I'm mostly interested in blocking the softer sounds around me. One comment I often was told with the Era is that people thought I was in a quiet room talking to them. In some cases I was just sitting in an open area with general noise of people. I have not had that comment from anyone using the Voyager but maybe I need to calibrate the pickup sensor.
Top critical review
20 people found this helpful
And I have been happy with a great many of their products
By jasimon9 on Reviewed in the United States on December 31, 2015
After using Plantronics products for over thirty years, I have a high regard for the company, the service, and the products. And I have been happy with a great many of their products. Recently I had a couple of Voyageur Legend bluetooth headset and liked them very much. In December 2015 when it came time to replace my latest Voyager used with my iPhone 5s, I decided to take a chance on the Edge, since on paper it looks "better". Unfortunately, this is my first disappointing Plantronics product. I called support today and I am going to try it a bit more, but most likely am going to return the product Here is a list of the show stoppers: 1. While making a call on the headset, when the other party answers, the call drops back to the phone most times. 2. Other random times the call drops back to the phone. 3. When a call come in and the headset asks me to "Answer or Ignore", no matter how I say "Answer", it just keeps asking the question and does not pick up. 4. I was making a call and the phone was ringing, while another call came in. The headset seemed to lock up the iPhone, as no buttons on the iPhone were responsive at that point. The headset kept asking me if I wanted to "Answer", but no matter how many times and how loudly I shouted "Answer", I just had to wait until the second caller hung up to get back control of the phone. I don't know what happened to the first call, but it was gone. Per many discussions on the web, the solution to the "drop back to the phone" is to turn off the sensor features. Also the Plantronics support person said the same thing. I don't see why I should buy a product that requires disabling its features in order to work properly. Edit: I have started the return process. And have ordered the Legend. In addition to the original complaints, here are more: 1. During the course of several calls to Plantronics, they suggested that I turn off all the sensor features. I did this and it had no effect. Calls still drop to phone randomly, and when other party answers. 2. As others have complained, the boom "sticks out". 3. Headset does not activate, or takes a very long time after powering it on to "wake up", even with many keypresses. I believe this is a poorly designed product. In addition, my particular unit may have its own defective aspects; I suspect it is really the design however.
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