Epson EPSON C31CD52062 Epson TM-T20II Direct Thermal (Open Box)

TL;DR: If you are a professional developer stay away from EPSON. The printer itself is great, but EPSON's technical support is beyond worthless. I am desperately trying to download their JavaPOS drivers so that I can integrate advanced functionality into our POS program, but I can't download the drivers from their website. Before I log into their website I can see the drivers I want to download, but then when I log in the JavaPOS files disappear. If I copy the direct download link and then login I get sent to an error page that says "You are not authorized to view this page." This is an obvious file permission problem on their own webserver--I can download any other driver, just not the JavaPOS one. However, after spending 2 hours with their support staff they told me that I needed to create another account and try again... So I did and, low and behold, the same permission problem existed. Their unbelievable response was to try and create another account again, for the third time. When I told them to pack sand, they told me to contact my OS vendor, as if somehow Microsoft is going to give a single flip about a technical problem on EPSON's website. Their support staff was adamant that my inability to access a part of their website was due to a problem with Windows 10, "because they can access it on their Windows 7 computers." Unreal. Stupid doesn't get much stupider than that. Furthermore they tried to explain to me that they didn't have any problem downloading it on their, obviously elevated, admin accounts. Yes, I get it, your super user permissions can download the file, how again does that apply to my regular account? Update: Its like a bad joke, it keeps getting worse. Having gotten no where with phone technical support I contacted their web support which promptly gave me a link to their standard printer drivers which was nothing at all related to the JavaPOS drivers that I've been literally pleading for. After several hours of back and forth communication someone eventually ended up personally sending me the file to install, but when I attempted to open the file the installer has a common Java bug and fails! Granted, there is a workaround to run the installer in spite of the bug, but their absolute unprofessionalism is astounding. They literally blamed the bug on my computer setup and refused to look into it further when the bug is a well documented Java Version bug.