WORX 20V AIR Cordless Leaf Blower&Sweeper

I purchased the Worx WG583 leaf blower mulcher primarily due to reviews mentioning good suction power and it had wheels making it easier to hold off the ground 1", making the good suction useful. I have owned it for about 3 months now. First use, was excellent, the blower was quite good, but by the time I got to suction, I was not able to finish because the battery was dead already. I have typical mid size California yard. It took about 15 mins to blow the leaves to the edges of the yard. I ran the suction about 5 mins. With 2 batteries its quite heavy, but it has wheels and that does make it easier to lug when sucking/mulching. You just have to deal with the weight when you're blowing. So the next time, I used the blower in ECO mode. This worked fine, but took a little longer to blow the leaves, especially off of the lawn. And again the battery did not last long enough to suck up all the leaves.... so I had to buy another battery pair, just to do my small yard. Disappointing, but the blowing and sucking/mulching action seemed quite good as long as you had a good battery. So the next 2 times, I had great success, I used 1 pair of batteries for blowing the yard, then changed out the batteries when I changed over to sucking mode and I mulched all the leaves. The mulching works fantastically by the way, my yard of leaves mulches down to less than 1/4 of the leaf bag. Yard looks great and so far happy with the purchase, even though I am into this thing 370+ bucks.... So if your counting, on my 5th time using this thing after about 3 months from the purchase, and the wheels BREAK off! They didn't just fall off, they completely broke off. The wheels have this sort of U-shape or V-shape plastic bracket that slides into and snaps into the suction tube. That bracket broke. And its a pain to use the suction with the weight 2 battery's without the wheels. So I go to make warranty claim and of course the only time they can support you is M-F 9-6 Eastern. They sell their products online, but you can't make a claim online. So they basically don't want you to make a claim, just so frustrating. They expect you to take time off of work, sit on hold, and go through some lengthy process, to provide basic support. So that is where I am at now. I may update this later with additional info after attempting/completing my claim process to get the new wheels.