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4,341
4.3 out of 5 stars

Top positive review
52 people found this helpful
This is a great machine!
By TriciaH on Reviewed in the United States on May 16, 2014
We have tried other dehydrators...most had fan issues and we finally decided to just go for what everyone said was the best of the best. So far, we are not disappointed! We had beef jerky marinating when the machine was delivered...yeah we had that planned! It turned out beautiful. Next batch - chicken jerky for the dogs. Again results were amazing. Just ask the dogs - they'll tell you how good it was! Then bananas and three pounds of apricots. We had done bananas before but never apricots - we were very pleased with the outcome. They take a long time but they are sure worth it! Next chicken/sweet potato dog treats. I ordered the nonstick sheets to go with this and they work well too. The racks are easy to clean - they fit flat in my sink (I have an over-sized sink). It runs quiet! I love the option to leave out racks if you have thicker foods to dry. This has run almost daily since delivery. Figured put it to the test and see how it holds up and so far it has passed the test with flying colors. When you order they give you a several day delivery window. My Excalibur was delivered on the first day of that window which was awesome. It was well packed and everything was there. The book is rather nice to that comes with it. We have done a lot of dehydrating but was nice to have references for all the fruits that we have not done before. This is the first dehydrator we have owned with a timer. I could probably live without it, but it is a very nice feature to have available. Never have to worry about it when you get busy and lose track of the time. And if you can, go for the 9 tray! I had looked at the 5 tray but I think I would have regretted that purchase. Saw where everyone said get the 9 tray so I followed everyone else and got the 9 tray and I am SO glad I did! The warranty is nice for peace of mind. There are tons or recipes on the Excalibur site. I know exactly where all the extra tomatoes from the garden are going to go this year! What an advancement from the old round Ronco that I started with many many years ago, bought at a flea market for $5. Got to admit tho, that thing ran for years! So old there was no fan...just the heating element in the bottom. I think I prefer my Excalibur over that one ha! I don't think you will be disappointed with this machine. Yeah it is big. Be sure you measure where you are going to put it so there is no surprise when you unbox it. It is lightweight tho. I guess overall I can say I am VERY happy with this purchase! I hope it serves me well for many years to come and from comments of others, I have a feeling that it might just do that! UPDATE 5/27/14: Having used this now for a few weeks almost nonstop, my statement of "I could have lived without the timer" is definitely FALSE. That timer sure does make life easier! So glad I got the one with the timer. We have put out multiple batches of chicken jerky (pet treats), dog cookies made with chicken and sweet potatoes, beef jerky (for us not the dogs ha), 15 pounds of apricots, 6 pounds of onions, bananas. Nothing is safe from the Excalibur! I should have bought this one first.
Top critical review
5 people found this helpful
Terrible customer service
By G on Reviewed in the United States on March 13, 2025
Update: Excalibur finally responded and said the light bulb wasn't under warranty (which I expected, even though it lasted for only a few seconds). What I wanted to know was how to access the light bulb to change it out. They said I would have to disassemble the dehydrator to access it and by doing that I would void the warranty. What in the world???!!! Overall I like the dehydrator. However, after the 2nd use, the light bulb either burner but or the switch doesn't work. I had only turned it on to inspect the produce, then right back off. I reached out to Excalibur and they needed a list of items from me - just short of my first born child. A 10 second minimum video has to be included. I provided all this information. Wanted to know what bulb and how to access it. SILENCE!!! Now I know this is a small thing, but this is a clear indication of what would happen if the problem were larger and it made my dehydrator useless. Perhaps I will get a Corsi if this one dies. Let me add, that the first one I ordered arrived with the glass falling out of the doors. I returned it to Amazon for a replacement. I know ow someone above in the comments said the racks were plastic. They are NOT plastic, they are metal.

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