National Tree Company 4.5' Pre-Lit Tree

I always avoid writing negative reviews on things I buy except in cases like this where the product and the Company are not good. I specifically searched for an American company where the trees were made in the USA. I also didn't mind paying more money for that so I would have a great quality tree and convenient Customer Service if I ever needed it. This was my first artificial tree and I wanted one that looked and felt pretty real and had a lot of lights nicely intertwined all through the tree. I ordered my first tree in November of 2021. When I got the tree, I could see that the way ot had been packed in the box had caused the metal tree trunk to slice through the electrical cord used to plug the tree in. So, I had to go through the hassle of sending that tree back to be replaced. The replacement tree got to me on Christmas Eve so I quickly set it up and was relieved that I finally had a working and nice looking Christmas Tree even if it had taken until Christmas Eve to get it. But over the next couple of weeks, I noticed sections of the trees lights were going out. By that time I was dealing with some serious health issues and couldn't deal with the tree issues so I just left it up for a few months. Over that time, each of the sections of lights went out until eventually there were no lights working on the tree. I had read the warranty info and knew the lights had a 2 year warranty so I figured I would deal with that after my treatments for my health. In November 2022 I contacted the Customer Service phone number for the Company. That is a long and tedious process that I won't bore you with here. Just know that it involves a lot of time and exasperating conversations that send you to other people and end up going no where or you get disconnected and have to start all over again. These calls all go to overseas customer service agents too. After a lot of back and forth and disconnected phone calls and hours of holding on the phone, the very best help I can get with this tree is that they will send me a set of 400 lights that I can then string throughout my tree that originally came with (and I paid for) 650 lights. Then I am supposed to use the tree like that with the 400 lights that they send me put on it somehow while ignoring the 650 dead lights that must remain on the tree. And, by the way, it will take 10 business days for the company to send me the 400 replacement lights. Then in January of 2023, I must contact the company again and set up everything so I can go and ship the tree back to them. I have to pay for that as well from what I have been told by Customer Service. Then the ompany will send it overseas (where the trees are actually made) and they will restoring the lights on the same tree and then send me back the same tree sometime in March 2023 or so. Currently, I hate this tree and this Company that I had thought I would be so happy with. I don't see that changing anytime soon either since I don't see a resolution to my issue anytime soon. I am also extremely disappointed and feel like National Tree Company tricked me or purposely misled me to believe that they are an American Company and they are not. Their products are not American made and their business and customer service is conducted overseas. Extremely disappointed.