WEN Rotary Tool Kit

I made the mistake of not using tool within the return period. Within the first seconds of use, a cutoff disc shattered. Yes, I was wearing glasses! Then two more broke immediately. I can tell you right off the bat that the cutoff wheels are junk. Anyway, I inserted a few different bits, all with the same wobble type issue. Turns out that the collets are way too loose where they insert into the tool. Be sure to take a photo of the SN immediately! I picked up the tool after reading the SN for a warranty claim. The SN had wiped right off. Update July 8th, 2024: I had filed a claim on the 21st. later, in a separate email, requested a copy of my claim so I'd have a record of the SN. In that same email I included the following info: "I measured the motor shaft ID where the collet inserts. It was 0.197". The collet OD average was 0.188" (.188, .187, .189). Way too much play. That's a hundredth in about 1/2" length which translates to something like 0.02" wobble." That would extrapolate to about 1/4" play in the blade of a 7-1/4" circular saw. The reply email said I'd be contacted in 1 to 5 days. I sent a reminder on the 28th that I still had not been contacted. I sent another reminder today, July 8th. Still waiting. July 18th: WEN has shipped a replacement tool. Now searching for collets that fit. I have since purchased a 1970s vintage Dremel. Works great. New brushes were available from Dremel. Update 3: January 21, 2025. I had received the replacement tool from WEN shortly after my last update. Same problem. WEN was supportive in every way possible. Rather than sending a 2nd replacement, they gave me a credit toward a different tool. Sometime later, I received 5mm collets ordered from China (about $2). They improved the performance of the rotary tool, but it was still inferior to the old Dremel I purchased. Overall summary: Pay the extra expense for a Dremel brand rotary tool. WEN offers an excellent replacement warranty service. That's worth remembering if you're deciding on two similar tools. I did locate very inexpensive 5mm collets from China. They helped