Top positive review
2 people found this helpful
Great, Effective, Easy to Use/Clean!
By Frugal Lee on Reviewed in the United States on August 3, 2012
I believe I read about every review written before ordering this item. I am a first time juicer and wanted to get as much nutrition out of my juices as possible and not have to spend hours in the process. The longest part of the process is the preparation of the vegetables and fruits, but I have a pretty good system down after about a week. The juicing does not take long and the clean up is a breeze. The improved auger on this model is truly sturdy and solid and the main reason I went with the J8006. It only requires a little counter space when using it, otherwise I tuck it away nicely. As mentioned by others, the pulp that comes out the end is moist, but not super wet and so it extracts a surprising amount of juice from everything, including greens. Some warm soapy water cleans up the attachments very quickly and I leave them on a towel to air dry. So easy to assemble, a caveman could do it (no offense intended).The juicer much quieter than any coffee grinder and I would not hesitate to run it while others are sleeping. My basic green juice (I'll start experimenting with some others and wheat grass later) is as follows: -1 peeled cucumber -4 celery stalks -2 peeled organic red apples -several leaves of Kale and spinach (or whatever leafy greens I have around) -1/2 peeled lemon -3 carrots -4 to 6 one inch chunks of fresh pineappleThis is surprisingly tasty for a beginner like me and I plan on increasing the veggie to fruit ratio over time, because I know if I find it unpleasant, I won't drink it. I highly recommend this juicer. It originally shipped to an address I had not lived at in over 10 years. Lucky the resident who signed for it was a friend and Amazon refunded the item when it was returned via UPS, and neither I or my friend had to pay for any shipping. Even after speaking with a customer service person, who said they erased my old address, I saw it on my profile on my next purchase a week later and had to remove it again. But I paid nothing to reorder it and was merely without it for another week. I still give it 5 stars, because of the product itself.
Top critical review
1,052 people found this helpful
Warning**** No Customer Service for Broken Units
By johnnytech on Reviewed in the United States on November 16, 2012
I was really enjoying this juicer until it broke around 2 months after getting it. I was doing my normal morning juice and I heard a big crack. The juice stopped coming out. I couldn't see exactly what was wrong so I took the drum off. The screen cone unit had cracked in two. Vegetables had got caught under the screen...between the screen and the cone, and it kept building up until it exploded under pressure. Broke and unusable after just 2 months. I was disappointed that I would lose my morning juice routine for several weeks, but I knew the company would take care of me since it's brand new. I took pictures and a video of the breakage and emailed the company. I haven't heard anything and it's been 10 days with no contact from the company. I'd give 4 or 5 stars for the juicer, but I give 1 star now for lack of contact from company over this breakage for 2 month old product.Update 1: Early December 2012. Nearly 2 months later and I still have not juiced at all. I still have not heard from the company. No response to my multiple inquiries. I called and was put on hold and then told by an automatic voice I'll be cut off and to call back later. I sent off the part blindly to the company along with a letter. I have little expectation of a response. If I hear anything, I will post it here. Even if I was willing to pay for the part, it's out of stock on the website and other reviews imply it's been out of stock a very very long time. And I gave $900 to this company. 2 for gifts and 1 for me.Update 2: Jan 12, 2013 (3 months after original review): This will be my final update. I am moving past this company and this incredibly insightful incident and will no longer consider Omega an option for any further business again in my life. I'm bewildered to report this company has committed the most loathsome customer service dirty deed. It was not ignoring the multiple emails I sent them. It was not deleting my review on their own website. It was not hanging up on me 3 times after waiting on hold. No, what they did that is unforgivable was to ignore the typed letter I sent along with the broken part in the package! I sent it about 2-3 weeks before xmas. You can take my $900 and ignore my phone calls and emails, but you do not ignore my personalized typed letter with the broken evidence included. I can honestly say this is one of the most nauseating customer service acts I've personally experienced.Update 3: May 16, 2003. Sometime late in March I received a screen replacement from the company. No letter was included. No apology or acknowledgement of my letter to them. Small box and part. It was sent slow (media?) mail possibly as it took 6 weeks. I checked online tracking and it was sent 3-4 days after my update 2 above. I use the juicer daily now and make sure to cut limes into tiny pieces to prevent repeat breakage. End result is good. My opinion of the product and company stands. Having a weak link in a strong chain still makes it a weak chain. Customer service is abysmal. Someone advised in their comment to post a nasty facebook post to get reaction out of them...it worked for them. It's a sad comment on a company's reputation when politeness and thoughtful letter writing do not engage results but public humiliation does. This extends to our whole culture as well. Our companies are a product of our culture.
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