Bissell Natural Sweeper

So I am a review junkie. I read reviews of 1-5 stars on every product before I order something. After reading the reviews for this I was prepared for some possible handle issues, hair getting caught in the roller, etc. I read other people's fails and knew to be easy with it or it'll unthread itself (handle wise) and that it can break if I use it with too much gusto. Knowing this, I threaded it super easily. I gently placed the poles together and twisted slow, paying attention to wether or not it was going on evenly or cross threading, etc. It was super easy, until I got to the top pole. It wouldn't go on. I checked and the inner threads of the top pole had a lip running through them vertically, making it impossible to attach. I attached a picture for reference. Then the handle wouldn't screw on like the instructions say to do, it just pushes on and comes right back off. I looked inside and the only 'threads' are vertical? So it wouldn't attach. I used the short handle and gave the contraption a whirl, might as well test the base out before I call customer service right? And it was a dream. Sure I had to go over each spot like 3 times each, but I do that anyways with a vacuum because I have a Great Pyrenees doggie that leaves miniature Pyrenees fluff balls all over the floor. It picked up all of his hair, the tiny bits of paper my cats shredded and some plastic that my kitten stole from my counter. Of course, the roller was covered in dog hair, all of my vacuum rollers get covered with dog hair. Comes with the territory. When they invent a vacuum roller that doesn't hold dog hair for ransom I'll be the first in line. It has 2 dust bin drawers, hold it open and dump it out. I had to use my fingers to pull the hair out but that's fine too, I have to do that with a bag free vacuum to get hair off the filter and whatnot. This thing is fantabulous, sure I had to get my hands dirty but i enjoy washing my hands so that's fine. I didn't have to fight with the hair on the carpet or flip over my current vacuum, a 2 million pound Kirby, to clean out that roller brush so I saved some time and energy and my floor could pass for clean, so heck yes!! I can't complain. I called the Bissell customer service line through the link on Amazon, and explained the issues with the handle and top pole, she talked and did some troubleshooting with me & is now sending me a new pole and handle for my sweeper. Even with the defects I give this 5 stars for it's effectiveness, ease of use, and customer service solving my problem. Don't buy this if you expect to breeze through with 1 roll and it to clean itself for you. This is great for anyone needing a quick fix for pet hair, tiny bits of rubbish and not having to haul out the heavy machinery.