Pentair PENTAIR 520555 PENTAIR 520555

This is a review of the product, not the seller. This is the second cell I've purchased and this has to be the worst customer service I've ever experienced for any product. Earlier in the year I called because I had a question about the readout of the cell when my pool was opened. The customer service rep basically read a few questions off a list and then told me I needed a new salt cell and I purchased one. With it being early in the season, all the pool companies were booked up. I went ahead and ordered a new cell only to find out later that the old one worked fine. When I went to clean the new cell for the second time after about 1.5 months of use, I noticed more calcium buildup than I had ever seen before. I tried cleaning it with the normal cleaning solution 5 times and the buildup remained. I called the salt cell company just to see if they had any ideas on how to remove the buildup. Again, someone just read questions off a list. They told me to send pictures to an email they provided including a professional water test printout. They told me that all communication would need to be done via email from that point on. I sent them pictures of the cell buildup and the pool company professional test printout. The pool company told me that my water seemed good. I have yet to hear back from the maker of Intellichlor in over two weeks. I've emailed them asking if they received my emails and I've gotten no response. Update 9/6/2024 I heard back from the manufacturer. They told me that I need a new salt cell. I think this may be their response to every inquiry. I emailed them back reminding them that this was a brand new cell (three months old) and asked them how to file a warranty claim since the warranty is two years. I have not heard back.