Top positive review
15 people found this helpful
As advertised
By Dan H on Reviewed in the United States on May 16, 2024
The original Pentair salt cell that came with the pool installation of lasted about 5-6 years. I replaced it with an off brand because it was cheaper. So I saved money at the time, but the replacement salt cell only lasted 2 years. Replacement brand sells also. Do not allow for full functionality like setting the chlorine level from your remote app. This time I decided to go back to the Pentair salt cell and was surprised after shopping around that this one was offered at a much cheaper price than every other Pentair supplier locally or online. I was thinking all kinds of scenarios like maybe it was refurbished, or didn't have all the parts or wiring, or wouldn't come with a warranty. I was pleasantly surprised that it came in the original sealed factory box, included all parts, including replacement pipe connectors and gaskets, and has the full 2 year factory warranty. Installation was quick and easy. No leaks and up and running with full functionality. If you are looking to replace your Pentair salt cell, it is worth it to get this one at such a deeply discounted price. Not sure how they do it, but everything looks just fine, and delivery even arrived 2 days earlier, then expected. Their customer support is responsive as well. I had a question up front before I purchased it and they answered me within an hour.
Top critical review
41 people found this helpful
The warrenty is bogus.
By ice skater on Reviewed in the United States on August 31, 2020
This unit failed after two years of moderate use. This was a replacement unit for an identical IC40 so all I had to do was unscrew the old unit and attach the new unit and then screw on the new unit and then plug it in. The new unit failed after two years. I then called Pentair and they told me two things. 1- in order for them to do anything I had to have the pool water professionally tested- although I told them that there were no changes that would have caused unusual pool chemistry issues. and 2- was not installed by a professional pool installer so the pool installer I use for opening a closing the pool could not help with the warranty. I read online that the flow switch of these units frequently fail and even the Pentair rep said that this was the most likely cause of the problem. The only recourse I have is to order a new flow switch and pay for this switch since Pentair was not going to send this to me without me first spending money on chemical tests. A clear chicken and egg issue. If Pentair truly was customer centric they would have sent me the switch to fix the issue. But their real goal is to create a warranty that cannot be used by a do-it yourselfer. Just a marketing ploy that puts them in the same line with a lot of other companies that don't care about quality or customer service- I'm talking about you Wells Fargo. If you buy this just be forewarned- the warranty is for getting you to buy the product- not to protect you from their faulty product. Another slimy company that just wants to go short term and not build customer relationships that last for years.
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