Espressione Cafe Charme Cappuccino Maker

I purchased this product in January or February of 2010 if my memory serves me well....I had no time to use it until sometimes in March when I realized what a disappointment it was. The machine smelled like burnt electric wires. The cheap plastic handle broke while I was fastening it in place... The coffee tasted like plastic from the plastic water container. The machine was very slow with one shot and it took forever, about 15 minutes for one double espresso to drip out. The reason I purchased it so I do not have to go through the routine of making two espressos every morning when I have company, which is very often... I called Amazon, I explained to them I have plenty of experience with making espresso, so I knew it had too many problems to make it into a good espresso machine from all these problems, so I asked for a refund or credit toward a different kind. I was told to file a claim with [...] since it was purchased through Amazon from [...]. [...] refused to help since I was out of the 30 day warranty, they referred me to the factory warranty. I called the company who told me to mail it back to them at my expense which I did...They replaced the broken pod handle, replaced the pump and mailed it back to me. Now it makes one espresso without problems, it still does not make double espressos as it claims it should..If you pack two measures of coffee the pump cannot handle it...The plastic taste is still there but I got tired of calling and shipping at my own expense, so I'll either live with it or throw it in the trash after a lifespan of 5 months.....not happy at all with this purchase and not happy the way Amazon and [...] handled my complaint. Go with something more reliable like Capresso or such and buy it from Amazon directly so their warranty will cover you....This is the only item I purchased on the net that I was not happy with....