Rainbow Sandals Men's Premier Leather

I've been a decades long Rainbow Sandals wearer due to their comfort and durability through many years in the USA and Mexico, including many years in tropical conditions. My wife bought these for me as a gift and within 4-5 weeks the soles of both sandals started to delaminate. It is easy to see looking into the separation that the glue was not spread completely across the layers of sole. They are very comfortable, of course, except for when that flapping sole catches on something. When we reached out to the seller, we had passed the initial timeline to return ( since we are in and out of Mexico often ) and so I contacted Rainbow in San Clemente. I asked them to send me a new pair with a return shipping label since they are effectively brand new and also carry a lifetime warranty. Rainbow's response was for me to send them the sandals on my dime, wait for them to evaluate them over 5-7 days and then they would issue a determination on whether to repair them or to replace them. I told them this is really inconvenient for such an expensive and simple product exchange but they really don't seem to care. I guess they have finally gotten to be too large of a company to care about their everyday and long-time clients. I am not pleased at all and I hate to say it but for this kind of money and service I will have to see if any other brands have better products. For the cost of shipping and waiting for a return on their determination which should be a quick and simple replacement on their part due to their being brand new and defective it is probably less expensive and certainly less inconvenient time-wise to just have a competent shoe repair business glue them up since Rainbow seems to have quality issues with glue at this point. I am certain the majority of their sandals are perfect and don't fall apart but don't expect any level of service from them on their dime if your warrantied sandals start to fail like mine have.