Shoutout to this amazing lock, first thing I did when I bought my condo was install this. The only negative thing about this lock, compared to other electronic locks... No auto-lock feature (IE if you close the door and do not lock it, after a few minutes it can automatically lock).
However, I chose this lock for one very simple reason... It looks GREAT. Almost every other electronic lock just has the keypad sitting there exposed and it looks horrible and cheap. The nice cover that conceals the keypad here makes it look like just a normal lock really.
Installation was easy, and it has worked without flaw. I do find I have to change my batteries before the low-battery light comes on, but I've been using cheap Ikea batteries so that may be partly to blame. In addition this has never caused a lock out as the lock starts to "stick" when its low on battery (more on that below).
I have had to change the batteries I think about three times, and that was with cheap batteries (2.5 years).
I have had to contact the manufacturer twice:
1- My lock started sticking, it felt like something mechanical was wrong like it would lock partway, stop, and you'd have to force it more to get it to lock. They advised I try new batteries and I thought they were crazy, sure enough BOOM fixed it right away. This is also how I can tell when my batteries are running low as the low-battery light seems to come on when they are only VERY low.
2- I did have issues with my remotes, they sent me new ones no questions asked before I had even sent them the ones that came with my device.
Great customer service! And NO I do not work for them or anything, just thoroughly impressed, and it's not often I am impressed like that!